Job Description
Obtains billing documentation and authorizations for all patient imaging exams done in the clinic. Interviews the patient or his/her representative to secure accurate demographic and insurance information ensuring the patient's care is not delayed. Verifies and documents eligibility and benefits for patient's specific payor. Schedules exams for multiple diagnostic modalities. Organizes and distributes paper flow among facility staff. Inputs all patient demographics into facility information system. Answer multi-line switchboard and route calls accordingly. Inputs updates and/or changes to daily/weekly schedule and patient record. Prepares and processes all court ordered subpoenas and medical records requests. Processes incoming exam reports and prepares items for mailing/faxing. Collects patient co-pays and/or account payments. Maintains knowledge of HIPAA laws/forms and ensures front desk is compliant at all times. Processes all patient requests for viewing/amending PHI, accounting of disclosures, special privacy protections, confidential channel communication and complaints. Exhibits excellent customer service to patients, families and other staff.
Qualifications
Education:
High school graduate or equivalent preferred.
Licensure: Current AHA or equivalent healthcare provider BLS Certification required.
Experience: General clerical, one or more years of clerical experience in a medical office setting preferably radiology and knowledge of HIPAA laws and guidelines.
Skills: Exquisite customer service skills, comprehensive knowledge of payer and managed care requirements, advanced medical terminology, minimum of 35-wpm typing, computer data entry and math skills.
Interpersonal Skills: The NorthBay Way is a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Healthcare. The NorthBay Way principles consist of Caring, Communication, Collaboration, and Competence. Sophisticated communication skills, promotes teamwork, sensitive to customer needs.
Compensation:
Hourly Salary Range Min $25.86 - Max $28.51 (Offered hourly rate based on years of experience)
Plus, generous shift differentials
About Us
At NorthBay Health we are committed to providing you with competitive wages and quality benefits for you and your family: Wages reviewed annually and adjusted to remain competitive
Medical, dental and vision benefits for full and part-time employees and their families. Part-time is 20-39 hours per week
Tax-deferred 403b with a percentage matched by NorthBay Health
Employee Assistance Program
Tax deferred dependent care plan
Life Insurance
Employee Recognition Program
Vacation & Sick Time benefits
Disability Insurance
Wellness Program
Generous shift differentials for eligible staff
NorthBay Health provides sophisticated healthcare services not only in our two hospitals - NorthBay Medical Center in Fairfield and NorthBay VacaValley Hospital in Vacaville California - but in our primary care, specialty care practices and urgent care centers. From oncology to open heart surgery, and from birth through the end of life, NorthBay Healthcare has teams of medical experts ready to assist in your care.
It is our goal to exude warmth and caring as we meet and greet patients, family and visitors in our hospitals and medical offices. Our dedication to our patients continues throughout their healthcare journey.
NorthBay Health was born in Solano County and we remain committed to delivering advanced medicine here to the community we serve. That's why we continue to invest in modernizing and expanding our facilities, purchasing cutting-edge equipment and pushing the limits of technology alongside other healthcare pioneers, such as the Mayo Clinic. Our competence, capabilities and practice of collaborating with some of the nation's most advanced clinical institutions enable us to manage extremely complex cases right here.
To learn more about NorthBay Health's benefits, diversity statement and community please visit https://www.northbay.org/careers/index.cfm
