I.T. Support Specialist

Salary : $49,441.60 - $66,747.20 Annually

Location : Casper, WY

Job Type: Full-Time

Job Number: 1264-04

Department: Support Services Department

Division: Information Technology (331)

Opening Date: 04/19/2024

Closing Date: 4/28/2028 11:59 PM Mountain

Class Summary

Assigned to: Information Technology

Incumbents are responsible for providing advanced technical support to maintain, install, troubleshoot and upgrade desktop workstations, software applications, networks, servers, and related peripherals.
REPORTING STRUCTURE:
Receives general supervision from the Network and Cybersecurity Administrator and higher-level management staff.
Typical Class Essential Duties

1. Provides advanced technical support to end-users by responding to questions regarding hardware and software malfunctions; trains users on application software, hardware, network and internet use.

2. Promotes, adheres to, and communicates cybersecurity standards throughout the organization.

3. Installs and troubleshoots printers and other peripherals; resolves connectivity issues.

4. Installs and replaces standard PC components.

5. Establishes database and network connections.

6. Prepares and configures workstations for use which includes transferring files, installing software, and testing compatibility.

7. Coordinates technical support with vendors for installations, repair, and/or maintenance issues.

8. Coordinates administration of special application software with the Information Technology Division and other departments.

9. Coordinates the use of GIS applications with GIS staff.

10. Conducts research on specialized software applications and develops recommendations as assigned.

11. Prepares specifications for new hardware and software purchases as assigned.

12. Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.

13. Performs other duties of a similar nature or level.
Knowledge (position requirements at entry):
Knowledge of:
• Applicable hardware, software, and peripheral equipment.
• Customer service principles.
• Applicable hand tools and diagnostic equipment.
• Computer back-up, file transfer, and restoration principles.
• Essential system administration functions for application software.
Abilities (position requirements at entry):
Ability to:
• Provide technical support at City Council meetings after normal business hours.
• Read, analyze and interpret general business manuals or procedures.
• Routinely demonstrate the City of Casper core values.
• Follow all City safety rules and procedures and immediately report all accidents/incidents or unsafe conditions to a supervisor.
• Effectively present information and respond to questions about computers and software.
• Communicate clearly and concisely, both orally and in writing.
• Operate a variety of modern office equipment and tools including specialized software.
• Work on a variety of tasks simultaneously.
• Maintain a neat and professional appearance.
• Communicate effectively verbally and in writing.
• Follow written and verbal instructions.
• Establish and maintain effective working relationships with those contacted in the course of work.
Skills (position requirements at entry):
Skill in:
• Troubleshooting and repairing hardware, software, and peripheral problems.
• Installing hardware and software.
• Providing end-user support.
• Communicating technical information to a non-technical audience.
• Creating operating system images.
• Attention to detail.
• Operating in a courteous, knowledgeable and tactful manner with customers, staff and the general public.
• Operating modern office equipment, software and operating systems/applications.
• Oral and written communication sufficient to exchange or convey information and to receive work direction.

Training, Experience & Certifications

EDUCATION and EXPERIENCE:
• High school diploma or equivalent (G.E.D.) required.
• Minimum two years of experience providing information technology support.
• Associate's degree in computer science or a closely related field is preferred, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed below.

LICENSING and CERTIFICATION REQUIREMENTS:
• Possession of a valid Wyoming Driver's License is preferred.
• CompTIA or Microsoft certification(s) preferred.
Supplemental Information & Physical Requirements

The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

This position may be eligible to naturally progress to an Administrative Assistant II. Prior to any natural progression, a Department Head must justify that there is an operational need, and budget accordingly, prior to an incumbent obtaining the necessary requirements, or regularly performing work at the higher level.

Women, minorities, and individuals with disabilities are encouraged to apply.

Employment with the City of Casper is contingent upon a successful background screen and pre-employment drug test.

As a condition of employment, the successful candidate must utilize direct deposit for payroll purposes.
Driving records are required for all new employees regardless of the position's driving requirements. If the employee has not held a Wyoming driver's license for the last three years, the employee must provide at their own initiation and expense a driving record from their previous state(s) of residence.

Physical and Environmental Conditions:
City of Casper employees that perform safety sensitive tasks are subject to pre-employment and/or random drug testing. These tasks include, but may not be limited to:
• Emergency response/rescue
• Handling or working with hazardous materials, including chemicals as well as solid and liquid waste
• Operating or maintaining water and wastewater systems
• Maintaining City computer and data systems including networks, servers, communication systems, etc.
• Driving for the City of Casper, whether essential or non-essential
• Operating power-driven machinery or equipment
• Handling confidential information, including personnel, health, financial, or attorney-client information
• Working with or around children

Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, seeing and repetitive motions.

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Incumbents typically work indoors in an office environment and are subject to the common noises associated with office work including telephones, copiers, and printers. The position requires frequent sitting, typing, and customer contact, both by telephone and in person.

The City of Casper offers a variety of benefits to full-time employees. For more information on any of our benefits, please call Human Resources at (307) 235-8344.

Benefit Programs: Look at these amazing benefits! CIGNA Health
Delta Dental
VSP Vision
Medical Reimbursement Account, Flexible Spending
MASA Supplementary Ambulance Care
Voya Supplementary Hospital, Accident, and Critical Illness Plans
Short-term and Long-term Disability Options
Life Insurance
457/IRA Retirement Options
Employees Family Assistance Program (EFAP) Free Counseling Services
Pet Insurance
Legal Shield/ID Shield
Ten Paid Holidays Annually
Wyoming Retirement System - Retirement Income for life. Employer match exceeds employee contribution. Public Employee Pension Plan: Employer 9.37% Employee 9.25%

Law Enforcement Pension Plan Employer 10.6% Employee 6.6%

Paid Fire B Pension Plan Employer 16.00% Employee 11.245%

Paid Time Off (PTO): The City of Casper (City) recognizes that a period of leisure, or recreation, away from the job is beneficial. A new full-time employee will receive an advance of 80 PTO hours on their start date. Each full-time employee's PTO accrual is limited to a total of 720 hours, which equates to 18 weeks (40-hours per week) of PTO.

Tuition Reimbursement: Reimbursement % is based on grade level received. Includes books and some fees.
Public Service Loan Forgiveness (PSLF): The City of Casper may qualify you to receive student loan forgiveness under the Public Service Loan Forgiveness. Visit to learn more and understand whether you may be eligible.

Additional Benefits and Annual Fun Events:
Service Awards Luncheon - To recognize and celebrate years of service, employees who reach a 5-year milestone with the City are invited to an annual luncheon. This event includes catered food, awards, and great door prizes.

Annual Employee Golf Tournament - Swing into Fun: Join us for our annual employee golf tournament. This event is typically in late Summer at our Municipal Golf Course and offers food and door prizes. Open to current employees, retirees, and family members.

Employee Holiday Breakfast - Indulge in a delicious hearty breakfast and enjoy the company of the great employees at the City of Casper. We invite all employees to kick off the holiday season with our Annual Holiday Breakfast.

Chili Skate Night - Lace up your skates! Get ready to glide and slide at our Employee Chili Skate Night at the Casper Ice Arena. Employees and their families are invited to join us for an evening of icy fun and delicious chili.

Wellness Programs - Drawings for cash prizes for participants. Free access to the Casper Recreation Center for qualifying employees.

Leadership and Employee Development - We believe in nurturing talent, empowering individuals, and cultivating a culture of growth and success. Human Resources provides employee training and mentoring opportunities to foster leadership and employee development within our organization.

01

Which of the following best describes your level of education? Some High School
High School Diploma or G.E.D.
Some College
Associate's Degree
Bachelor's Degree
Master's Degree
Doctoral Degree

02

How many years of increasingly responsible experience do you have providing information technology support. None
Less than 2 years
2 years to less than 3 years
3 years to less than 4 years
4 years to less than 5 years
5 years or more

03

Please describe (in detail) your experience and where you obtained the experience.

04

Please list any technology related certifications you may hold.

05

Do you currently possess a valid Wyoming driver's license? Yes
No
No, but I have the ability to obtain within 12 months of hire.

Required Question