Description Position at Lifespark Lifespark is a complete senior health company headquartered in St. Louis Park, Minnesota. Since 2004, we've been helping seniors stay healthy, navigate their health care options with confidence, and live fuller, more independent lives as they age. That's where our people come in - from accounting and health technology to front-line nurses, advanced practice professionals, caregivers and everything in between, we are all invested entrepreneurs focused on helping people age magnificently. Our Lifespark culture has created not only an award-winning workplace - earning Star Tribune Top Workplace 11 times, Minneapolis Business Journal Best Places to Work three times, and Top USA #1 in Healthcare - but a place where you have the room to be creative, make a difference, and have a purposeful, direct impact on how people age. Lifespark's full continuum of services offers a breadth of roles with the support to grow your career. To see the experience we are creating, watch our award-winning video Going South - this is the experience you will help create at Lifespark! Changing the age-old story starts with you - let's get you hired. The Team Coordinator is primarily responsible for coordinating the day to day workflow of the Hospice team driven through HCHB tasks and direction from the clinical supervisor. This will include successful management of scheduling, quality & compliance, the Lifespark Experience, and financial performance related to productivity and clinical expense. Position Functions and Responsibilities Scheduling Scheduling - clients and employees. Scheduling Home Health Aide visits with clinicians and clients. Able to answer phones with appropriate customer service and helps resolve issues or concerns of caller. General Administration/Billing Coordination with clinicians and billing manager to assure accurate & timely authorizations, orders or paperwork is completed for billing. Quality/Compliance - ensuring visits and documentation completed per organization policy. Seek input from team for improved processes, creating a team environment, and overcoming any obstacles. Seek and share opportunities where technology can improve business process and overall efficiencies. Ensure policies, procedures, and best practices are implemented. Accepts unique client symptoms and behaviors. Front line for all incoming phone calls for team. Data entry for referrals, spreadsheet tracking, medication sheets or other materials needed for staff. Administrative point of contact for Clinical Supervisor to meet needs of team. Follow-up Required - Escalating Event. Provide team coverage to other departments as needed. Qualifications At least three years of experience in Home Health/Hospice scheduling or customer service preferred. At least 18 years of age and is a high school graduate or equivalent. Associate's degree preferred. Experience using technology including: Microsoft Office, Smart Phone, Calendaring, Clinical Software platforms (EMR), Wi-Fi, Printers, and Internet Browsing Ability to follow written instructions and type a minimum of 20 words a minute. Strong customer service skills. Knowledge of corporate business management, governmental regulations, and ACHC standards. Contact Lifespark Now! Amanda Melvin, Talent Acquisition Manager Email: Phone: Book a time to Chat: It has been and will continue to be our policy to provide equal employment opportunities to all employees and applicants without regard to age, race, creed, color, disability, marital status, sex, gender identity, national origin, ancestry, sexual orientation, arrest record, conviction record, military service, use or nonuse of lawful products off the Employer's premises during nonworking hours, or declining to attend a meeting or to participate in any communication about religious matters or political matters, or any other status protected by federal, state, or local law.
