Position Summary: To deliver exceptional HVAC service maintenance on residential heating and air conditioning systems.
Job Responsibilities: Perform a thorough and accurate HVAC inspection including Health and Safety Checklist and communicate findings to the customer in a written option sheet. Perform all HVAC repairs and replacements to applicable codes. Complete all required documentation on services and collect, record and deliver fees to designated office administration. Facilitate order for all parts required for appointments and ensure preparedness for the day of service. Submit purchase orders to dispatch or other designated purchasing team administrators. Transport materials and tools to the job site and provide proper accounting of assigned tools. Keep vehicle clean and in safe working order and ensure vehicle is stocked and accurately inventoried. Effectively communicate with the customer regarding questions, concerns and problems. Inform a manager if the customer does not have HVAC service before leaving the call. Invoice with cost for services performed. Maintain a courteous demeanor with customers and associates at all times. Participate in company sponsored training classes. Requirements Knowledge, Skills and Abilities: Have a minimum of 2 to 5 years of verifiable work experience in the HVAC industry. Knowledge of the fundamental operational functionality of residential air conditioning, heating, and ventilation equipment. Able to troubleshoot problems with refrigerant, electrical, and duct systems on HVAC equipment. Possess good analytical skills and attention to detail. Must be highly organized with good attention to detail and follow through. Excellent customer service skills with desire to exceed customer expectations. Function in a team environment. Must be able to use a computer tablet, smart phone and read a map or follow GPS. Valid driver's license, and approved to drive by Company's insurance carrier. Education/Certification Requirements: EPA Certified. A High School diploma or general education degree (GED) required. NATE Certification preferred. HVAC certification or Diploma preferred. Working Conditions: Work in indoor/outdoor elements with extreme variation in temperatures. Climbing, heavy lifting, standing, stooping, bending, crouching, kneeling, sitting, and reaching. Physical Requirements: Ability to work in tight spaces such as attics and/or crawlspaces. Ability to lift 50 pounds, to push, pull, carry or maneuver heavier items. Occasionally work from heights 15 feet or higher above ground. Have good visual acuity to see and focus close, distance and peripheral vision with normal depth perception. Willing to work hours outside of normal work schedule, if needed. Must be able to pass a drug screening test
