Human Resources Manager

POSITION PURPOSE

The Human Resources Manager is a key member of the Human Resources team and works with the HR team to carry out the properties culture and brands promise. The Human Resources Manager is largely responsible for the daily activities of the Human Resource Office, including recruitment, development and retention of talented candidates, benefits administration, managing workplace incidents and injuries, facilitating employee investigations, and the planning and execution of activities for team members. This position also is responsible for ensuring all associates are trained to provide excellent and consistent service and to maintain complete adherence to all Brand and property standards. Presents, develops and conducts or coordinates training sessions to promote associate development. Monitors and maintains New Hire Training Program. Additionally, he/she focuses on delivering HR services that meet or exceed the needs of associates and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.

Essential Functions

HR Policies and Procedures:

Develop and update HR policies and procedures.
Support upper management in implementing human resource strategies depending on the organizational vision
Ensure all HR activities are in line with company objectives and values
Work closely with HR Director to develop and implement HR strategic programs that will drive increased employee satisfaction, retention and commitment levels
Act as a Health & Safety committee member

Employee Relations, Engagement & Recognition

Address employee concerns and provide solutions in a timely manner.
Act as a point of contact to respond to general HR related inquiries
Work with Leads to create employee development plans and Performance Improvement Plans when necessary for support teams.
Assist the HR Director with special projects such as (but not limited to): compensation analysis, compset salary reviews, staff meetings and Shining Star Employee Recognition Program.
Understand and use the concepts and legal guidelines that guide an employer to ensure all persons, (candidates or associates) are treated ethically, morally, and within the requirements of the law. Knowledge and practice of FLSA, FMLA, ADA, EEO, OSHA, COBRA, etc., and an understanding of how state laws differ from federal laws.
Assists in maintaining a collaborative environment by utilizing an open door policy to acknowledge employee problems or concerns in a timely manner
Assists in keeping associates informed of important information and maintaining effective communication channels throughout the property
Reviews disciplinary action forms for accuracy and consistency, including supporting documentation. Accountable for determining appropriate action.
Work with Department Managers for resolution of employee issues/grievances
Ensures employee files are well secured and contain required employment paperwork and documentation
Ensures compliance with immigration regulations as it relates to employment. Responsible for tracking of Form I-9 expirations and communicating status with employees and management.
Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act
Ensures medical records are maintained in a separate, secure and confidential medical file
Assists in overseeing Workers Compensation claims to ensure appropriate employee care and manage costs. Maintain OSHA log in accordance with the act, correlate and communicate incident trends, and participate in safety team meetings.

Talent Acquisition And Recruitment

Develop and implement strategies for sourcing and attracting top talent.
Manage the end-to-end recruitment process, from job posting to onboarding.
Assists director in developing and executing a recruitment strategy. Uses metrics to evaluate programs and determine effectiveness. Modify strategy as needed.
Executes recruitment and on-boarding process from beginning to end.
Participate in recruiting events at schools, fairs and conferences.
Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings
Ensure recruitment and hiring practices are in compliance with all local, state, and federal employment laws
Responsible for recording and maintaining employee information in HRIS such new hire data, personal data, transfers, change of work status, etc.

Development

Lead the new hire orientation program for associates to receive the appropriate training to successfully perform their job.
Ensures coordination and facilitation of new hire orientation program, brand mandated and other compliance trainings.
Ensures and tracks brand training compliance
Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate
Assists with the company-wide managers' performance evaluation process

Leadership Responsibilities

Creates value through proactive approaches that will affect performance outcome
Creates a collaborative environment by supporting effective communication channels and team based culture at property
Maintains strong influence within all hiring, training, performance evaluations, discipline and/or termination decisions

Other Key Responsibilities

May be expected to work in other areas of the complex when needed to assist operations to perform job duties not necessarily contained in this job description
Maintain a safe work environment for colleagues and a safe hotel for guests
Other duties and responsibilities as assigned

Other

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with the rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

Coach and counsel employees and managers as needed.
Advise Director of Human Resources and Managing Director of potential human resources opportunities.

Specific Job Knowledge, Skills And Abilities

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

Speak, read, write and understand the primary language(s) used in the workplace.
Speak, read, write and understand Spanish.
Must be able to work autonomously with minimal supervision.
Ability to access, input, analyze, and retrieve information from computers.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Must be able to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
Ability to be proactive and reactive to anticipated and sudden changes especially as they relate to the labor situation.
Ability to focus and maintain attention to performance of tasks and to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions.
Ability to be resourceful, creative and maintain flexibility.
Ability to train, motivate, evaluate, mentor and direct employees and managers to meet desired ends.
Ability to maintain excellent relations with staff and maintain staff and guest confidentiality at all times.
Exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of resort.
Ability to memorize, recollect and quickly retrieve dates, names, times and other data.
Ability to participate in (and lead when necessary) all departmental and resort-wide meetings.
Present a professional demeanor, and strong business acumen
Possess expertise in industry related recruiting best practices
Extensive interviewing and sourcing experience
Ability to speak effectively before groups of customers or employees of organization.
Strong administrative, communication, and organizational skills, with attention to detail
Ability to deal with employees, some of whom require high levels of patience, tact and diplomacy
Strong customer service orientation
Outstanding analytical, communication, negotiation, collaboration, presentation, and project management skills
Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, workers' compensation, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, ERISA, and NLRA.

Physical Demands

Most work tasks are performed indoors. Temperature is moderate and controlled by resort environmental systems.
Must be able to sit at a desk for up to 6 hours per day. Walking and standing are required the rest of the working day. This may include traveling to and from meetings and air travel. Length of time of these tasks may vary from day to day and task to task.
Must be able to walk up to a quarter of a mile to access the other property. Must be able to exert well-paced ability to reach other departments and locations of the resort on a timely basis.
Must be able to lift up to 15 lbs. occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
Ability to perceive the nature of sound with or without a correction. Ability to receive detailed information through oral communication and make fine discriminations in sound.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

QUALIFICATION STANDARDS

Education & Experience

High school diploma or equivalent required
Three years' experience in human resources required, OR
Two years' experience in human resources if accompanied with a four-year degree from an accredited university in Human Resources or related major.
One year experience in hospitality

Licenses or Certificates

PHR and SHRM-CP preferred.

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Westin/Sheraton Carlsbad's standards.

Attendance

Regular attendance in conformance with the standards, which may be established by Westin/Sheraton Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations will be subject to disciplinary action, up to and including termination of employment.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Ownership

This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P. , the owner and the employer of all associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the owner or operator of Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the direct or indirect employer or joint employer of any associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International does not control, govern or regulate any aspect of recruitment or employment at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of the Westin/Sheraton Carlsbad Resort & Spa's owner or operator.
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