Position Description: Serve as the primary point of contact for PrestigePEO clients. Manage day-to-day Human Resources activities for clients and worksite employees. Provide consultation, guidance, and problem resolution within assigned client portfolio. Roles & Responsibilities: Serve as the primary contact for clients' human resources needs, e nsuring compliance with all applicable federal, state, and local laws. Provide account management for clients as it relates to Prestige services. Develop and maintain effective business relationships with clients and brokers. Conduct client visits (virtual and in-person) to develop and enhance client satisfaction Engage Payroll Specialists, Benefits Specialists, and other internal colleagues as needed to address client and worksite employee needs. Act as a resource and advisor to clients on human resources matters such as new hire on-boarding, employee engagement, employee relations, performance management, progressive discipline, coaching, leave of absence, employee complaints/investigations, and exit strategies/termination. Manage employee handbook creation, facilitate training initiatives, and support development of clients' policies and procedures. Learn and develop competence with all technology applications and other tools necessary to perform the role. Conduct PrestigePRO product demonstrations for clients as needed. Provide product information for technology partners to clients as well. Support human resource processes and procedures to ensure accurate, timely and consistent service delivery to clients. Collaborate with colleagues across departments to resolve problems for clients and worksite employees, including Payroll, Benefits, Compliance, Workers' Compensation/Risk, Tax, and others. Ensure a smooth onboarding experience for new clients and newly hired worksite employees. Foster teamwork and a positive work environment through frequent collaboration with other HR Business Partners, Benefits Specialists, and Payroll Specialists in promoting best practices. Attend HR meetings and participate in HR educational workshops. Participate in special projects within the HR Client Services department. 15-20% job travel necessary. Experience & Qualifications : PHR or SHRM-CP certification required. Minimum three years of HR Generalist or related experience. Previous PEO industry and/or client service delivery experience preferred. B achelor's degree (business administration or human resources) preferred. Understanding of Human Resource segment business challenges. Broad knowledge of Human Resources including but not limited to General HR, Benefits Administration, Payroll, Risk Management, Retirement Services, and Client Support. Specific Skills Needed: HR generalist skills Customer service skills Proficiency with problem resolution Bilingual English/Spanish ideal Public speaking and presentation skills Proficient written communication skills Strong organizational skills Detail oriented with ability to multi-task and prioritize deliverables Microsoft Office CRM skills preferred Adept at learning new technology
