Aerotek has an immediate internal opening for an HR Assistant / Field Operations Associate at the Cleveland (Independence), OH office. Job Summary
The Field Operations Assistant is responsible for ensuring our customers – including but not
limited to contract employees, clients, program offices, and alternative delivery teams – receive
superior support from offer accepted through start and management of all onboarding
responsibilities. This is a customer-facing role that will support customer interactions, problem
resolution, and maintaining general office operations, via telephone, email, and in-person.
Key Responsibilities Client Onboarding
• Ensure client pre-employment requirements, forms, policies, and documents regarding
onboarding are kept current and validated with Compliance departments.
• Manage client requirements for the onboarding packet (e.g., authorization forms, drug tests,
background checks etc.) and update the Candidate Tracker with contractor data until
candidate is cleared to start
Contractor Onboarding
• Provide world class customer service in every interaction to ensure a quality candidate
experience
• Ensure accurate and timely entry of candidate data, onboarding process updates, and all
other required documentation within the onboarding and compliance process
• Document all candidate/contractor touchpoints and communicate updates in a timely
manner
• Coordinate contractor orientations, I9s, and other onboarding requirements within the local
field office
• Provide pre-employment documents and screen requirements to the candidate for review
and signature
• Emphasize usage of Direct Deposit or electronic deposit and CashPay to all contractors and
clients
• Assist with contractor training and certification requirements
• Attend office meetings to help communicate onboarding statuses as needed
• Enter and manage background, drug testing and medical screening process for contractors
• Manage contractor compliance (e.g., expired documents, expired compliance)
• Ensure all potential contract employees adhere to pre-employment screen guidelines and
are removed from the process if they are not compliant
• Manage the HR folder process to ensure onboarding paperwork is completed in a timely
manner
Lifecycle Management
• Serve as contact for contractor questions, and facilitate communication to the center to
resolve payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.) with a
goal of ensuring customer satisfaction and timely resolution
• Partner with the center to update contractor records for address updates, direct deposit
changes, etc.
• Manage the processing of live paychecks
• Manage contractor travel booking requests
• Direct unemployment filing questions and workers compensation inquiries to the proper
teams for resolution
Operational Support Activities
• Provide outstanding front office customer service (telephone and reception area)
• Partner with talent acquisition to manage internal onboarding for all field office/onpremise hiring, including I-9 and onboarding paperwork completion, setting up desk, etc.
• In partnership with Field Operations Supervisor, manage internal payroll process
• Asset distribution and collection for new internal hires and terminations
• Maintain outstanding levels of administrative support to all internal and external
employees and resolve issues related to process and technology questions
• Serve as primary liaison between field office producers and corporate or center-based
teams, and find opportunities to drive partnerships between the center and field employees
• Provide education and accountability around important processes, including timely ESF
submittal, timely CRG submittal, timely finish ESF submittal, etc.
• Serve as point of contact for real estate communications (support any in-office
updates/moves/installations), and property management
• In partnership with FOS, manage office purchasing (P-card reconciliation) and vendor
management (copier maintenance, kitchen appliance service, etc.)
• Order, maintain and organize all office supplies, manage mailing and shipments, and file and
maintain office paperwork and office directory
Competencies
• Excellent written/oral communication and interpersonal skills
• Strong decision-making ability
• Ability to tackle complex issues and develop innovative, practical solutions
• Action and detail oriented; able to prioritize while handling multiple tasks
• Excellent time management and focus on deadlines and goals
• Effectively build relationships with all internal partners, both locally and in our corporate
and center-based locations
Qualifications
• 2 + years' experience in a customer service-related position
• Associates degree or two years of applicable experience in customer service
• BA/BS degree in Human Resources, Business, and Accounting preferred
