Hozpitality - Front Desk

Job summary
Guest Experience Specialists at Courtyard are responsible for delivering a memorable and unique experience for guests.They go beyond the traditional front desk role to take ownership of the guest experience in various areas of the hotel.Their role involves processing operational needs, addressing guest requests, delivering meals, and sharing local highlights.
Job seniority: entry level
Responsibilities
• Deliver a wide range of services to guide guests through their entire stay.• Take ownership of the guest experience in various areas of the hotel.• Process operational needs and address guest requests.• Complete reports and deliver quality meals.• Share highlights of the local area with guests.• Ensure a safe work place and follow company policies and procedures.• Maintain confidentiality and protect company assets.• Uphold quality standards and maintain professional appearance and communication.• Be on feet and move around for an extended time.• Take a hands-on approach to work, including lifting and carrying objects.
Requirements
• No specific requirements mentioned in the job description.