Description
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of theproperty'sExecutive Committee, the Director of Operations is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the hotel General Manager. The Director of Operations is responsible for overseeing and directingand supportingFront Office, Housekeeping, Banquets, Restaurants, In-Room Dining, Lounges,Spaand any other Operationsrelated areas operated by Hyatt. Duties include:
- Responsible for short and long term planning and the management of the operations in the front and back of the house
- Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
- Participate in total hotel management as a member of the Hotel Executive Committee
- Implement and maintain F&B sales/marketing programs
- Direct and oversee development of employees
- Hire, train, empower, coach and counsel, performance and salary reviews
- Direct the implementation of the payroll, reports, forecasts, inventory and budget
- Coordinate operations with other hotel departments to ensure efficient guest service
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
- Implement procedures to increase guest and associate satisfaction
- Exercise quality control for both food and beverage
- Maintaining Hyatt standards of service and ensure their implementation
- Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
- Maintain communications with Corporate Staff
- Coach and counsel employees to reflect Hyatt service standards and procedures
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. You're more than welcome.
Qualifications - Internal
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- 6 years or more of progressive hotel operations experience (typically with Hyatt)
- With opening hotels, previous hotel pre-opening experience preferred
- Service oriented style with professional presentations skills
- At least 5 years' experience in a senior role in a food and beverage or rooms environment
- Proven leadership skills
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
- Experience implementing new operation concepts Qualifications
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of theproperty'sExecutive Committee, the Director of Operations is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the hotel General Manager. The Director of Operations is responsible for overseeing and directingand supportingFront Office, Housekeeping, Banquets, Restaurants, In-Room Dining, Lounges,Spaand any other Operationsrelated areas operated by Hyatt. Duties include:
- Responsible for short and long term planning and the management of the operations in the front and back of the house
- Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
- Participate in total hotel management as a member of the Hotel Executive Committee
- Implement and maintain F&B sales/marketing programs
- Direct and oversee development of employees
- Hire, train, empower, coach and counsel, performance and salary reviews
- Direct the implementation of the payroll, reports, forecasts, inventory and budget
- Coordinate operations with other hotel departments to ensure efficient guest service
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
- Implement procedures to increase guest and associate satisfaction
- Exercise quality control for both food and beverage
- Maintaining Hyatt standards of service and ensure their implementation
- Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
- Maintain communications with Corporate Staff
- Coach and counsel employees to reflect Hyatt service standards and procedures
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. You're more than welcome.
Qualifications - External
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- 6 years or more of progressive hotel operations experience (typically with Hyatt)
- With opening hotels, previous hotel pre-opening experience preferred
- Service oriented style with professional presentations skills
- At least 5 years' experience in a senior role in a food and beverage or rooms environment
- Proven leadership skills
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
- Experience implementing new operation concepts
