Housekeep ing Supervisor R EQUIREMENTS
Responsible for the overall cleanliness of the hotel including rooms and public areas. Major responsibilities include guaranteeing guests are satisfied with hotel cleanliness; responding to guests' needs; ensuring safety and security of rooms; maintaining inventory and cost controls; selecting, training, maintaining and managing a motivated and skilled workforce. Establishes a friendly atmosphere of superior guest service and product quality and provides exemplary performance for staff to follow.
HOUSEKEEPING OPERATIONS • Maintains BRAND cleanliness standards for both guest rooms and public areas and inspects them to ensure that standards are met.
• Trains staff in all aspects of housekeeping including guest service.
• Administers guest satisfaction inspection procedures and reports.
• Maintains key control and lost-and-found and ensures staff is trained to follow correct procedures for both.
• Plans work schedules and room assignments with minimum disruption to guests.
GUEST SERVICE • Maintains guest service as the driving philosophy of the hotel.
• Personally, demonstrates a commitment to guest service by responding promptly to guests' needs with an interest and concern in satisfying every guest.
• Ensures hotel staff, including all new-hires, know all components of the 100% Satisfaction Guarantee and We CARE—Guaranteed (if applicable in the brand), and are trained to meet service standards.
• Develops added-value customer service programs regarding housekeeping services.
• Can communicate to guests about hotel promotions, local attractions and points of interest.
• Empowers hotel staff to deliver great guest service by encouraging responsiveness to guests' needs.
• Meets or exceeds hotel guest satisfaction measures.
• Ensures hotel standards and services contribute to the delivery of consistent guest service.
HUMAN RESOURCE MANAGEMENT .
• Maintains a positive, cooperative work environment between staff and management.
• Emphasizes training and development as a way of doing business to empower employees to provide excellent guest service.
• Administers personnel policies fairly and consistently.
• Resolves employee grievances in a fair and timely way.
• Ensures housekeepers know responsibilities and manage against those responsibilities.
• Ensures employees know policies, pay procedures, bonus plans and benefits.
• Helps to develop management talent by acting as a mentor for direct reports.
• Uses ongoing safety training to minimize worker's compensation claims.
• Monitors and maintains acceptable turnover levels.
ASSET MANAGEMENT • Maintains physical product standards by managing preventive maintenance programs and by scheduling ongoing cleaning activities.
• Ensures staff and employee involvement in preventive maintenance programs.
• Justifies capital projects for inclusion in the capital budget.
• Protects the interest of the hotel during capital projects.
SAFETY AND SECURITY • Understands and implements "Right to Know" laws which apply to housekeeping supplies and chemicals.
• Recognizes and corrects conditions which may create security, fire or accident hazards.
• Understands and implements hotel's key control system.
ADDITIONAL • Must be a citizen of this country or possess a valid work permit.
• We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, disability, or any other protected status.
• Our company is an equal opportunity employer.
