Housekeeping Supervisor Location Lexington, KY (Central Downtown area) : Department: Housekeeping Reports to: Executive Housekeeper Position: Housekeeping Supervisor Status: Non- Exempt
Position Summary:The primary function of the Housekeeping Supervisor is to manage the housekeeping staff and their activities in order to maintain the hotel in a clean, sanitary and orderly condition for the safety and security of our guests and employees in the absence of the Executive Housekeeper.
Accountabilities: The major results expected from this position are maintaining an overall clean and safe hotel for our guests as well as our employees, establishing and maintaining quality control and utilizing the proper equipment and supplies for the efficient and economical operation of the hotel.
Qualification Standards
Education & Experience:
At least 3 years of progressive experience in a hotel or a related field required High School diploma or equivalent preferred Previous supervisory experience preferred Tools & Equipment:
Computer, copier, scanner, other office equipment, telephone, two way radios Industrial washers and dryers, industrial presser, vacuum, buffer, extractor, housekeeping carts, lobby carts, elevators, brooms, buckets, mops, radios, fax machine Work Environment:
Under variable temperature conditions Under variable noise levels Outdoors/Indoors Around chemicals, fumes and or odor hazards Around dust and or mite hazards Physical Requirements:
Long hours sometimes required Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects Ability to stand for long hours and walk long distances without fatigue Ability to bend, stretch, stoop and reach repeatedly without difficulty Ability to work under variable temperatures and noise levels Near Vision - The ability to see details at close range Must be able to stand and/or walk for lengthy periods of time Mental Requirements:
Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English Must be able to evaluate and select among alternative courses of action quickly and accurately Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests Mathematical Reasoning - Must be able to work with and understand basic arithmetic functions Multi-lingual skills preferred Duties & Functions
Essential:
Approach all encounters with guests and employees in a friendly, service oriented manner Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations Supervise and ensure completion of all duties of Housekeeping staff Log all requests and confirm completion Maintain key control Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention Balance and prepare individual paperwork for closing of shift Inspect all rooms assigned to room attendants in his/her section of the hotel on a daily basis Notify room attendants of any deficiencies found in the room and note on the attendant's board Return room attendant to correct deficiencies when applicable Re-inspect corrected rooms Check appearance of all employees to ensure compliance with New Castle Standards of Appearance Prepare room attendants' daily assignments in the absence of the Housekeeping Manager Submit maintenance reports/requests to the Engineering department Confer with Guest Services regarding information about discrepant rooms via phone or in person Physically check discrepant rooms when needed Clean guest rooms when needed Inspect room attendants' closets/carts/sign board at the end of the attendants' shift Supervise and inspect night attendant's duties Inspects Laundry room daily Check for overloading of washers/dryers Inspection of lint traps to ensure cleaning every 6 hrs Check for cleaning of Laundry area Assist in training of all positions within department Completes a floor walk of all floors, inspects carpets, walls, ashtrays, mirrors & lights Assist in preparing weekly payroll Supervise staff, including assisting Manager with interviews, hire, schedule, train, develop, empower, coach & council, recommend and conduct performance and salary reviews, resolve problems, provide open communications, recommend discipline & termination as appropriate Completes inspections of all public areas, offices, washrooms, back of the house. Etc.. Inspects equipment to ensure proper cleaning and maintenance Inspect guest rooms for quality and cleanliness Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals Check and respond to electronic communications in a timely fashion Marginal
Oversee Housekeeping Department in absence of Housekeeping Manager Participate in all hotel and departmental meetings as requested Other duties as required All New Castle employees are special safety and security agents and, whenever possible, are to report of correct and safety or security deficiencies. They are to be constantly on the alert for any unsafe or unsecured areas which bay threaten the wellbeing of guest or fellow employees or the maintenance and security of the hotel property and react accordingly. This hotel functions 7 days a week, 24 hours a day. All employees must realize that we schedule as business dictates. I have read and understand the as stated above and accept that any of the tasks may be modified or changed. I accept responsibility for knowing the modifications and/ or changes in this . I can perform the essential functions of this job as listed above, with or without reasonable accommodation. Employee Name (Please Print) Supervisor Name (Please Print)
Employee Signature Date Supervisor Signature Date
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance Shift:
10 hour shift 12 hour shift 8 hour shift Day shift Education:
High school or equivalent (Preferred) Experience:
Cleaning: 1 year (Required) Work Location: In person
