Location: Riverfront Hotel
Omni Hotels and Resorts creates genuine,authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture,authenticity to the markets in which we operate,innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.
Job Description: To assist in managing and directing of all Housekeeping functions. To participate in quality assurance for Housekeeping department and department cost control measures. To provide support to the in all areas of the Housekeeping Operation. To ensure Omni standards are met in all areas by monitoring quality assurance, and consistently setting a good example.
Responsibilities: Provides courteous, personalized, attentive, sincere, consistent guest service by responding promptly and efficiently to inquiries, request & complaints using guest service skills. Exhibiting hospitality while striving to exceed guest expectations. Resolves difficult or unusual problems arising with guests, while maintaining good guest relationships, demonstrating outstanding hospitality through the corrective action taken. Maintains open and clear communication with all departments and guests to ensure consistent service. Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program. Assists Director of Housekeeping with all of the following departmental functions and concerns: assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, assist with scheduling, Kronos and payroll cost controls. Monitor Housekeeping inventories to ensure adequate levels are maintained. Maintaining close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues. Assist with overseeing the inspection, cleaning and servicing of all guestrooms including vacant rooms on a daily basis. Prepare and complete all reports needed. VIP's, Due-Out's V/D's etc. Identifies all cleaning defects and reassigns them to the responsible GRA. Completes a full inspection form for each GRA and forwards them to the Director of Housekeeping on a daily basis. Responsible for overseeing the house attendant, ensuring that they are working appropriately with GRA's, and that they are completing all daily house attendant duties/special projects. Participates in energy conservation efforts. Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored. Eliminates waste of supplies. Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience. Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness. Qualifications: A minimum of one year prior Housekeeping leader experience. Hotel housekeeping experience required. Experienced in a PMS such as Opera or Epitome preferred. Must be highly motivated and have the ability to Multi-task. Strong technical, training and math computation skills. Must be able to work independently. Must have the ability to lead, motivate and develop others.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
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