Hotel Front Desk Attendant

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!Responsibilities:Field customer complaints when necessaryTake incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requestsCommunicate with housekeeping to make sure guest rooms are readyGive every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbersPerform regular bookkeeping duties: make sure hotel guest information is current and correctQualifications:1+ year of hotel industry experience or related job preferredWorking knowledge of Microsoft Office and reservation management systemsHas experience answering telephone calls and troubleshooting stressful situationsDisplays impeccable interpersonal, time management, organizational skills, and customer service skillsHigh school graduate, GED recipient, or equivalentAbout Company:Formally Shilo Inn & Suites. Under new ownership and management.