Hospital Service Technician

Job summary
The Hospital Service Technician is responsible for equipment management tasks within the hospital.They are expected to maintain a professional relationship with all hospital staff and act as subject-matter experts of customer service.Delivers equipment to patient rooms or standby locations in patient-ready condition.
Job seniority: entry level
Responsibilities
• Deliver equipment to patient rooms or standby locations in patient-ready condition with appropriate software, accessories, and disposables.• Confidently communicate with clinical staff on the topics of equipment features, functionality, etc.• Provide a quality service, perform to quality standards, and meet both customer and company metrics.• Pick up, clean, and process all equipment, preparing it for patient ready use following all company and hospital protocols.
Requirements
• High school diploma or equivalent.• Customer service experience required and prior work experience in hospital setting preferred.• Basic computer skills.• Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required to support a 24/7 schedule.• Able to lift and/or push up to 75 pounds and stand and walk for long periods of time.• Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.
Key Skills Needed
• Computer Literacy• Customer Complaint Resolution• Customer Service• Detail-Oriented• Interpersonal Communication• Inventory Management• Problem Solving• Quality Control (QC)• Teamwork• Written Communication
Benefits
• Health insurance options for Medical, Dental & Vision plans• Short- and Long-Term Disability plans• Flexible Spending Accounts• Health Savings Accounts• Life Insurance Options• Paid Time Off• 401K Saving Plan with employer match• Employee Discounts• Tuition Reimbursement• Daily Pay program• Employee Assistance Program• Employee Stock Purchase Program (ESPP)• Wellness programs