Help Desk Technician

Innova Solutions is immediately hiring a Help Desk Technical Support. Position type: Full-time - Contract Duration: 06+ Months Location: Newport News, VA As a Help Desk Technical Support, you will:
· Resolve technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
· May route calls to product line specialists.
· Maintains and updates records and tracking databases.
· Alerts management to recurring problems and patterns of problems.
· AA or other 2-year technical degree in related discipline and experience.
· Equivalency: Associate degree and related experience. A relevant professional certification can be substituted for an associate degree.
The ideal candidate will have: Experience supporting many applications including MS Office products, ServiceNow, O365, VPN apps and many other business and engineering applications. Experience with troubleshooting Windows clients. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. Thank you!
Talat Associate Recruitment PAY RANGE AND BENEFITS: Pay Range*: $20 - $22 per hour. *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).