Nitel is a leading Managed Service Provider specializing in secure, flexible Network-as-a-Service (NaaS). Our software-driven approach empowers businesses with cutting-edge network architectures, optimizing performance and security. We value collaboration and thrive in a fast-paced environment where open communication is key. Join us!
the position
This is a six-month contract to possible hire role, and you will work onsite at Nitel's River North HQ at least three days each week.
You are a highly motivated Help Desk Administrator that provides exceptional technical support to our staff in the Chicago office and remotely. You will be the first line of defense for troubleshooting and resolving a wide range of software and hardware issues. You possess a strong working knowledge of various technologies and a commitment to delivering prompt and professional service.
your playbook
Provide onsite support for the base technology needs of the Chicago office
Troubleshoot and resolve software/hardware technical issues in a timely fashion and in a professional manner
Administer, configure, and troubleshoot issues with user accounts and access (AD, O365, MS365, Azure, Intune, Salesforce, SharePoint, Box, etc.)
Administer, configure, and troubleshoot hardware/software issues with end-user devices
Administer, configure, and manage Security and Distribution Groups
Manage network-based office multifunctional and single functional printers
Support the local and remote workforce
Support end-users with mobile device communications
skills you bring to the field Bachelor's degree in computer science, software engineering, or a related field.
A minimum of 2 years of experience in a Help Desk or similar technical support role.
Understand process mapping and have the vision to identify improvement opportunities
Experience with onboarding and offboarding user (user and device prep)
Experience with phone systems (PBX and VoIP - soft and hard phones)
Experience with the following Microsoft technologies and platforms: O365, Active Directory, AZURE, MS Server roles, SharePoint, etc.
Experience with MFA
Experience with adhering to and evolving with Cybersecurity initiatives
Demonstrated experience administering, configuring, and managing virtual devices
Demonstrated aptitude in root cause isolation: Hardware v. software / Hardware v. firmware / Network v. application / Patterned vs. non-repeatable problems
In depth knowledge and experience with video conferencing
Experience with asset management
Experience with cybersecurity layers and how they interact with each other
Have a high comfort level with supporting local and remote workforce
Experience using a helpdesk system and SLA-compliance reporting
Experience configuring and using JIRA Helpdesk, preferred
Salesforce experience, preferred
Scripting experience, preferred
Backup monitoring and administration experience, preferred
our rally cry Put Customers First
Think as an Owner
Win as a Team
Act with Integrity
Be Better Every Day
