** High paced online inside sales or customer service experience highly preferred ** :
The Referral Liaison represents Aveanna in the community as the point of contact and facilitator for referrals received through electronic referral systems. The Referral Liaison is responsible for monitoring the electronic referral systems for their assigned locations and accepting or declining referrals based on guidance provided by location or area leadership. The Referral Liaison will also utilize inside sales tactics to develop connections with discharge planners in order to drive additional referrals.
This is an hourly position with a monthly bonus incentive plan. *Must be physically located in the Southeast, Mid-Atlantic or Northeast Regions of the United States to qualify for this role. Schedule: Monday - Friday 7am - 7pm (8 hours within that time frame), with weekend on-call rotation 8am - 5pm
Essential Job Functions: Identifies all of the electronic referral systems utilized by referral sources and ensures Aveanna is enrolled and registered, including paid accounts where necessary. Ensures the setup and configuration of electronic referral systems are optimized to facilitate and drive referrals. Monitors the electronic referral systems for new referrals and timely accepts or declines referrals based on guidance provided by location or area leadership. Works with location leadership and outside sales teams to manage and optimize the flow of referrals. Notifies location, outside sales, and intake personnel of new referrals via email and instant messaging. Gathers and sends the appropriate referral information and documents to the intake team for processing into the electronic medical records system. Obtains and documents contact information and customer data on discharge planners and other referring individuals for inside sales activities. Utilizes inside sales tactics such as lead generation, relationship development, personalized messages, regular outreach campaigns, information gathering meetings, and social selling via social media platforms such as LinkedIn to engage and develop connections with referral sources and drive additional referrals. Adds or updates customer data and documents inside sales activities as needed in the company's Customer Relationship Management (CRM) system. Ensures all communications with referral sources and internal teams meets Aveanna's customer service requirements and expectations. Works with location and sales leadership to develop strategic plans for growth and to identify and capitalize on opportunities for driving additional referrals. Participates in sales blitz campaigns and occasionally partners with outside sales personnel to make in-person sales calls. Informs operations and sales leadership of any barriers or potential obstacles to accepting referrals. Participates in on-call rotation to cover after hours and weekends as needed. Meets or exceeds monthly qualified admission targets and works to ensure assigned locations meet admission goals. Requirements: High School Diploma or GED; bachelor's degree preferred Two (2) or more years of inside sales or online customer service experience If working remotely, must have a mobile phone, reliable high speed internet, and sufficient workspace for multiple monitors Willingness to participate in after hours and weekend on-call rotations Residency in a state where Aveanna currently operates HHH
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
