We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It's about providing clarity and hope. At Quest, our Sales Teams are often the public face of our organization. As a result, we make every effort to support and develop their skills. Working across a strong customer base, you'll find you have the flexibility and autonomy to structure your days while having the confidence that comes from promoting a well-recognized and trusted brand. With lots of opportunities for repeat business and referrals, we also offer outstanding support, plus great pay and benefits.
The Health Care Provider Account Manager is responsible for driving territory growth and profitability through providing service and the resolution of issues in support of several sales territories. The HCP Account Manager has call point ownership of accounts within their assigned geography, and will partner with specialty account executives will assist in upselling laboratory testing in various physician segments.
This is a field-based sales role covering Greensboro, High Point, Burlington, Raleigh, NC, and the surrounding areas.
Manage accounts through ongoing business reviews of service, logistics and supplies to identify customer needs. Drive sales growth in existing key accounts through targeting new sales opportunities and identifying and closing potential leakage opportunities. Ensure customer retention by maintaining relationships with current accounts and managing ~$10M book of business. Drive growth in their assigned Key Accounts. Prepare and present Customer Business Reviews. Identification and pursuit of up-selling and cross-selling opportunities "Specialty" Account Executives and Sales Director. Partner with specialty account executives on complex clinical discussions. Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues. Escalate service issue non-resolution as appropriate. Leverage all tools and resources (including data, SFDC, target lists; Marketing Department, Laboratory resources, and regional resources as needed). Provide continuing education to the customer on new technologies and laboratory testing. Ensure compliance with company polices and government regulations. Follow up communications with Sales Director, Specialty Account Executives and Internal/External Customers. Administrative Accurately forecast monthly and quarterly sales. Effectively manage pipeline via Salesforce.com (SFDC) platform. Consistently perform administrative responsibilities, such as, expense reports, sales reports, and other business requests. Perform all trainings within assigned timelines, demonstrating proficiency. Ensure compliance with company polices and government regulations. Required Work Experience: Three years of experience in healthcare sales with account ownership. Knowledge: Knowledge of Healthcare Industry and general economics of business. Ability to develop and sustain strong customer relationships, strong planning and organizational skills. Excellent oral and written communication and presentation skills. Solid PC skill including Microsoft Software. Bachelor's Degree Required While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.
