Guest Svcs Rep-Hotel

Overview: Guest Service Representative 
A Guest Service Representative is responsible for welcoming guests to the property and providing memorable service, anticipating guest needs, and responding to and resolving any guest complaints. 
Responsibilities: Check guests in and out of the property quickly and accurately 
Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures 
Respond to and resolve guest complaints/challenges in a timely manner by owning the issue, creatively solving guest inconveniences and ensuring guest satisfaction 
Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests to maximize revenue opportunities 
Answer and connect calls to appropriate department, hotel guest or hotel/casino personnel. Process guests wake up call, emergency and recovery calls 
Qualifications: Professional appearance and demeanor
Efficient communication skills 
High school diploma required 
Two (2) years' experience in hospitality, preferably in a guest relations role 
Ability to work flexible hours, including nights, holidays, and weekends 
Working knowledge of property management systems 
Adhere to all state, federal laws, and company policies 
What we offer you:  Multiple benefit plans to suit your needs 
Paid Time Off 
401K 
Opportunities for advancement 
Positive and respectful work environment where diversity is valued 
Generous employee discounts on dining, retail, amusements, and hotels 
Community volunteer opportunities 
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. 
Posted Salary Range:USD $13.00 - USD $15.00 /Hr.