Guest Services Representative

Job summary
Looking for an attentive, engaging, and service-oriented hotel Guest Service RepresentativePrimary responsibility is to deliver and exceed guest expectationsMaintain excellent communication with guests, peers, and supervisors
Job seniority: entry level
Responsibilities
• Thoroughly understand and implement the hotel brand service culture• Assist hotel guests efficiently, courteously, and professionally at all times• Promptly and effectively deal with hotel guest concerns or issues• Make hotel reservations, check hotel guests in and out, post guest charges• Be knowledgeable of the hotel brand and various programs• Be a great communicator to various departments and management on guest comments and concerns• Have full knowledge of hotel safety and emergency procedures• Follow all required company cash and credit card procedures• Other duties as assigned
Requirements
• High School diploma or GED preferred• One year of hospitality experience preferred• Customer service experience preferred• Attention to detail• Ability and flexibility to work various shifts including evenings, weekends, and holidays
Benefits
• Holiday Pay• Medical and Dental Insurance• 401k Retirement Plan• Hotel Discounts