Guest Services Lead - Guest Services Operations - PM (089) -( T215388)
Description
Compensation : Pay Range: $15.00 - $20.30 / hour - Benefits available for eligible positions include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many , UAB Medicine provides a variety of resources to support employees both personally and professionally. : UAB Medicine is Alabama's largest single-site employer and operates over 1,200 beds and over 200 clinics in , Alabama. When you become part of UAB Medicine, you join a committed to education and advancing medical science through research. - U.S. News & World Report 's Best Hospitals, #1 in Alabama - America's No. 1 Best Large Employer, Forbes , 2021- Level I Trauma Center - NCI-Designated Comprehensive Cancer Center, Comprehensive Transplant Institute, Comprehensive Stroke Center Our success in patient care, innovation, and education is a direct result of our supportive and inclusive culture . Whether you are looking to start your career, fast-track your development, or diversify your skills, UAB Medicine offers avenues for advancement that other employers cannot match . Job Description:
To assist and execute daily duties as assigned by Guest Services Leadership to ensure operations are effective, efficient and employees are supported in order to provide the best patient or guest experience. This position will be a part of a leadership structure that supports both the Guest Svcs Rep and Patient Transporter positions throughout the medical campuses. To assist the Coordinator positions and supervisor in the department. To ensure compliance with department standards. To consult with the Coordinator for any type of escalated situation or need for heightened attention regarding customer interaction. To take the lead on any questions that employees may have regarding responsibilities, performance, or how to use tools/resources. To be the point person for helping with patients, guests, or other employees. To train and develop employees daily. May coach around behaviors or responsibilities in your assigned area, and consult with leadership if further action is needed. To communicate with employees, colleagues and other departments.. To act as the main source of communication to leadership with any events in your area including reporting volume, stats or employee availability. 1. Responsible for activities in your assigned area(s) including employee job performance, attendance, coverage, assisting employees, assisting customers, and communicating with leadership. Refers any specific issues or problems to the coordinator or supervisor. Monitors performance and efficiency in assigned work area(s) by consulting with various systems and or leadership.
2. Dispatches equipment and personnel resources to areas within UAB Medicine according to customer needs and or leadership direction.
3. Assists with various activities such as training, orienting, and providing customer service in accordance with UAB Hospital Core Values.
4. Provides excellent customer service by utilizing AIDET. Proactively offers help by taking ownership of all patients, family, and or employee concerns in their assigned areas.
5. Acts as a key component in communicating dept. policies, news, updates, etc. Directs employees to the appropriate resources or policies to help create an engaged and educated work group.
6. Collects equipment and monitors various department systems/processes.
7. Proactively rounds in assigned areas to ensure customer needs are met. Ensure employees are within compliance and helps ensures a safe environment for our patients.
8. Performs other duties as assigned. Qualifications
High school diploma or equivalent and one (1) year of experience in customer service, healthcare or hospitality required. Work experience may substitute for education requirement. Primary Location : UAB Hospital Job Category : Guest Services Organization : ******** Guest Services (Est 05) Employee Status : Regular Shift : Day/1st Shift
