Guest Service Team Leader

Job summary
Guest Service Team Leader in Three Rivers, MIResponsible for directing and supervising team members in store operationsFocus on improving customer service and driving store sales
Job seniority: mid-to-senior level
Responsibilities
• Ensure a positive company image through courteous and efficient service• Responsible for staffing and hiring• Promote career development and succession planning• Handle disciplinary actions and discharge recommendations• Manage P&L, sales, and shrink for the department• Model exceptional customer service• Communicate Meijer Friendly Initiative• Mentor and coach team members• Ensure thorough training for the team• Promote a safe work environment
Requirements
• High school diploma or equivalent• 2-3 years of related retail experience• 1 year of management experience• Experience in various areas of the store is helpful• Excellent communication and conflict resolution skills• Ability to manage multiple tasks• Ability to analyze financial and statistical information• Ability to teach suggestive selling• Ability to lead and mentor team members• Successful completion of required certifications
Key Skills Needed
• Excellent communication skills• Leadership and management• Customer service• Sales and marketing• Analytical and financial skills• Conflict resolution• Teaching and mentoring
Benefits
• Meijer Rewards• Weekly pay• Scheduling flexibility• Paid parental leave• Paid education assistance• Care.com/back-up care assistance• Team member discount• Development programs for advancement and career growth