General Description: The Guest Service Supervisor will assist with overseeing, guiding and providing the highest level of guest service through well trained and motivated guest service Team Members. The successful candidate will assist with the day-to-day operations of the front desk and the guest services department.
Responsibilities: 1.Assist with leading the resort's Guest Service Agents and assist with overseeing the Bell team.
2. Assist with training, development of team members, ensuring team members are equipped to provide excellent guest service. Establish guidelines so team members understand expectations and parameters.
3. Assisting with scheduling of the guest service team following budgeted labour goals.
4. Responsible for establishing and achieving front office goals, that complements the direction of the resort.
5. Communicates and implements current and new procedures and expectations.
6. Responds and follows up to inquiries relating to guest comments and concerns.
7. Maintain an efficient system of communication between Guest Services and other departments, with particular regard to guest arrivals, departures and occupancy patterns.
8. Be fully knowledgeable on all resort rates, packages and events.
9. Accept, confirm, modify or cancel room reservations
10. Accept and communicate reservations for F&B, Golf Shop, Spa, Aviation and Sport Shooting etc.
11. To ensure that all special requests of guests are followed through. (room blocking, VIP's, frequent guests, etc)
12. Coordinate and communicate to all appropriate departments any information pertaining to special requirements of a Guest or Group.
13. Responsible for producing and maintaining Gift Certificates
14. Perform all Front Desk Functions (checking in, checking out guests and answering telephones in accordance with Fox Harb'r Resort procedures when required.)
15. Execute all reasonable additional assignments determined by the Front Office Director and Resort President.
At Fox Harb'r Resort, we know every employee is a valued part of the team. Our benefits include:
• Competitive wages
• Travel Fuel Allowance
• Discounts at the Resort's Dining Areas; The Cape Cliff and Willard
• Discounts on Accommodations, Golf and Spa services & products
• Friends and Family Rates for overnight accommodations
• Complimentary use of the Junior Olympic Pool, Mineral Pool and Fitness Room
• Team Member rates for Golf, Sport Shooting, Kayaking, Trail Rides etc.
• Team Member Activities and Department Incentives
• Team Member Education Funding and Bursary Program
• Team Member housing availability
Requirements * The successful candidate must possess excellent computer skills with a strong working knowledge of
* Microsoft Office and previous experience with a property management system is an asset.
* A post-secondary education is required with a minimum of 5 years guest service experience.
* Excellent oral and written communication skills, proven ability to effectively solve problems and make decisions, professional telephone manner and presentation.
* Strong ability in training, coaching and staff development.
* Must be highly organized, results oriented with the ability to be flexible, work well under pressure and must have exceptional guest service skills
