Guest Service Representative

Job summary
As Guest Service Representative, you are responsible for check-in, check-out, front desk operations, market sales, and all guest interactions.You strive to exceed established standards and take pride in the overall look and feel of the front desk and lobby.If you are friendly, personable, and have a talent for connecting with individuals from all walks of life, this may be just the job for you!
Job seniority: entry level
Responsibilities
• Ensure every guest is greeted and welcomed upon arrival in a unique and personable way.• Book guest hotel reservations and register guests, verifying reservation and personal information.• Answer calls, route messages, and promote the brand loyalty program to guests.• Anticipate and respond to guests' needs in a timely and friendly manner.• Assist in resolving guest complaints and handle cash transactions during shift.• Maintain accurate records, process market transactions, and handle confidential information.• Provide guests with information regarding hotel facilities and local attractions.• Maintain market inventory levels and restock when necessary.• Handle mail and other electronic communication and assist in handling guest complaints.• Maintain high integrity when handling guest records and confidential information.
Requirements
• High School Graduate or GED required.• Knowledge of front desk operations, guest services, and hotel services.• Proficient in speaking, reading, writing, and comprehending English.• Ability to work independently and as part of a team.• Proficient computer skills, including MS Office.• Ability to handle customer service problems and work in a fast-paced environment.• Mathematical aptitude, cash handling procedures, and knowledge of cash register systems.• Genuine care for customers and employees.• Comfortable conversing with individuals from diverse backgrounds and organizational levels.
Benefits
• PTO with immediate accrual• Access 50% of wages prior to payday• Discount program for car rentals, travel, entertainment, etc.• Hotel Discounts Worldwide• Health Insurance• Dental Insurance• Vision Insurance• Basic Life/AD&D and Supplemental Life Insurance• Voluntary Options – Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal• Employer Sponsored Long-Term Disability Coverage• 401(k) with immediate match• Double Time for Holidays Worked• Health Savings Account• Employee Assistance Program (EAP)• Dependent Care FSA