We are currently seeking a Guest Service Lead to join us at Stanley Park Brewing Restaurant & Brewpub in Vancouver! Located at the Beach Avenue entrance of Stanley Park, our Brewpub & Restaurant is nestled amongst the pitch & putt, lawn bowling and tennis courts, and just steps away from some of the best recreational trails and viewpoints in Vancouver.
This is a fixed-term opportunity ending October 15th, 2024, with the opportunity for an extension. Part-time and full-time opportunities are available! As a Guest Service Lead, you are responsible for creating a world-class guest experience from the moment our guests arrive at the Host Stand. As a leader, you exude genuine warmth and care and seek opportunities to deliver the unexpected. You treat each guest as a VIP, delivering a highly orchestrated, seamless and personalized guest experience. The team looks to you for your leadership and professionalism; you are unwavering in demanding and challenging situations.
As a Guest Service Lead, you will: Create and maintain the flow of the restaurant. Create and maintain the flow of guests into the restaurant to ensure our Culinary & Service teams can deliver an exceptional product. Work with technology to enhance the guest experience. Support the teams around you using guest interaction technologies including Skip the Dishes, Door Dash, OpenTable and more. Create authentic connections in every interaction . Elevate the guest experience through fun, engaging and meaningful conversations with guests. Be a problem solver and a supportive team player. Tackle problems by using your multi-tasking and communication skills and be empowered to make decisions for you and your team members. Listen to your guests' comments and queries. Resolve customer complaints, requests and queries as they arise. Terms of Employment This is a seasonal opportunity ending October 15, 2024, with the opportunity for an extension Hours and shifts may vary. Includes working evenings, weekends and holidays. Compensation is $20.00 per hour plus gratuity share and free meal each shift Part-time or Full-time (up to 40 hours per week) flexible schedule with the ability to work days, nights, weekends and holidays Anticipated start date March/April Requirements * Proven ability to make decisions and empower others
* A passion for hospitality and creating unforgettable experiences
* A desire to learn and grow through personal and career development
* A minimum of one year in a guest services supervisory role
