Job summary
If you are a Dream-maker, this is the place for you.Together, we'll create the real fabric of Gucci.A community of people united by the same passion: breaking new ground in the fashion world and beyond.
Job seniority: director level and above
Responsibilities
• Effectively lead and support all activities to achieve store business objectives• Demonstrate the unsurpassed service culture• Take responsibility for human resource management• Drive associate development• Perform with high integrity in operations and loss prevention compliance• Visual merchandising presentation• Build client relationships and propose local events• Execute superior customer service• Support the development, implementation, and execution of company CRM initiatives• Partner with the Store Director to recap monthly store performance and report current business trends• Adhere to and enforce all company policies and procedures• Comply with all Loss Prevention requirements• Process incoming and outbound merchandise requests and shipment• Provide accurate monthly schedules• Support and maintain visual merchandising standards• Support the Store Director with monthly coaching/counseling sessions with associates• Assist with the performance check-in process for all store employees• Attract, recruit, and retain a high performing team• Support a consistent and branded onboarding experience for all new hires• Manage the allocation of staff resources and schedule
Requirements
• Minimum of 4-6 years of sales management experience in retail, luxury retail, or service-related industry• Bachelor's Degree is preferred• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team• Ability to analyze selling reports and identify business trends• Must possess an entrepreneurial vision• Proven ability to drive positive customer experiences• Ability to manage multiple tasks in a fast-paced environment• Proficiency with Microsoft Office software• Commercial awareness and strong business acumen• Strong verbal and written communication skills• Excellent organizational skills• Passion for the Fashion Industry• Flexibility to work a retail schedule which includes evenings, weekends, and holidays
Key Skills Needed
• Sales management• Customer service• Human resource management• Operations management• Visual merchandising• CRM• Coaching and counseling• Recruitment• Onboarding• Communication
