Greeter And Visitor Experience Coordinator

Job ID: 360608 About the Job
The Greeter and Visitor Experience Coordinator for the MasonicInstitute for the Developing Brain (MIDB) is the lead visitor-facing role for the facility. This individual will coordinate the visitorexperience for the facility's patients, research participants, families, and other guests to the MIDB. To ensure a positive experience forall who come to the MIDB, this individual will help people navigate the facility and communicate the full extent of the MIDB's programmaticofferings. This role is a fully on-site position. Job Duties/Responsibilities VisitorRelations - 65% Greet visitors as soon as they enter, create a welcoming environment and compassionate experience, andcontinue engagement during their entire visit. Determine visitor's needs and direct them to the proper area within thefacility. Provide visitors with support and guidance as needed. Provide visitors with a detailed orientation of the facilityincluding, outlining added value programs within the facility. Comfort visitors by anticipating their anxieties and answeringquestions. Ensures consistent coverage of the reception desk during business hours. Manage the display and supply of outdoorplayground and sports equipment. Obtain daily schedules from departments to aid in guiding visitors to the appropriate locationwithin the facility. Act as an ambassador of the clinical care, research, education, and outreach programs happening at theMIDB. Serve as the facility information source, answering and triaging phone calls and responding to emailinquiries. Provide clear, basic and accurate information in-person and via phone and email. Liaise with the other receptiondesks in the facility to ensure visitors and staff receive exceptional and consistent service. Maintain confidentiality forpatients, research participants, and other visitors. Report any outdated or inaccurate visual marketing, signage, digital media andcollaborate with appropriate departments to update. Administrative Support & Building Operations -30% Provide administrative support to MIDB Leadership.  Prepare and edit complex and confidential correspondence,communications, presentations and other documents. Handle confidential material, including exercising discretion when responding toinquiries.  Assist and support meetings by scheduling, communicating agendas and preparing documents. Manage emailcommunications related to the MIDB initiatives. Manage MIDB email listservs. Coordinate and support MIDB-sponsored events inthe facility. Create and distribute fliers for related MIDB conferences and events. Receive, sort and distribute daily mailand deliveries. Maintain inventory and equipment by checking stock to determine inventory level, anticipating needed supplies,placing and expediting orders for supplies, and verifying receipt of supplies. Identify problems and make recommendations forimprovement. Ensure building access for employees. Coordinate building and equipment maintenance. Implement anyneeded safety and security procedures in accordance with the Building Emergency Plan and in collaboration with other guest relationspersonnel, including coordination of evacuation scenarios and using the intercom to announce safety situations. Other -5% Other duties as assigned. Qualifications All required qualifications must bedocumented in application materials. Required Qualifications High School Diploma/GED and two (2)years of related office and administrative experience. Training/education may be substituted for some of the years ofexperience. Demonstrated ability and a commitment to provide excellent customer service. Experience with calendar andmeeting management. Effective communication skills. Desired Qualifications Proven work experienceas a Receptionist, Front Office Representative, or similar role. Experience working with children, background in child development,and/or interest in child development. Passionate about healthcare excellence and delivering exceptional customerservice. Ability to work well with diverse populations. Experience working in a higher education and/or healthcare/clinicsetting. Experience supporting multiple professionals and interacting with a wide range of people (e.g., executive leaders, faculty,staff, and vendors). Ability to be resourceful and proactive when issues and/or emergencies arise. Proven ability in GoogleCalendar (or similar scheduling software). Innovative thinker with strong conceptual and problem-solving skills. Bilingualspeaker. Proficiency using Microsoft Office (Word, Excel and PowerPoint). About the Department
TheMasonic Institute for the Developing Brain (MIDB) is dedicated to fostering the healthy brain function of children across the lifespan withthe mission to set and maintain a healthy trajectory for all children toward positive life outcomes through early neurobehavioral and mentalhealth assessment, innovative targeted interventions, informed policy-making, compassionate child-advocacy, and community education. TheMIDB's mission of basic and clinical research in the field of neurobehavioral development is supported by its Neuroimaging core, whichfosters collaborations within departments at the University of Minnesota and across institutions to build teams with the highest possibledegree of expertise. Benefits Working at the University
At the University of Minnesota,you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance,allowing you to invest in the future of your career and in your life outside of work.
The University also offers a comprehensivebenefits package that includes: Competitive wages, paid holidays, and generous time off Continuous learning opportunitiesthrough professional training and degree-seeking programs supported by the Regents TuitionBenefit Program Low-cost medical, dental, and pharmacy plans Healthcare and dependent care flexible spendingaccounts University HSA contributions Disability and employer-paid life insurance Employee wellbeingprogram Excellent retirement plans with employer contribution Public Service Loan Forgiveness (PSLF) opportunity Financialcounseling services  Employee Assistance Program with eight sessions of counseling at no cost Please visit the Office of Human Resources website for more information regardingbenefits. How To Apply
Applications must be submitted online. To be considered for this position, pleaseclick the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position andattach a resume.
Additional documents may be attached after application by accessing your "My Job Applications" page and uploadingdocuments in the "My Cover Letters and Attachments" section.
To request an accommodation during the application process, pleasee-mail or call . Diversity
The Universityrecognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supportingthe academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
TheUniversity of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color,creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation,gender identity, or gender expression. To learn more about diversity at the U: Employment Requirements
Any offer of employment is contingentupon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminalconvictions do not automatically disqualify finalists from employment. About the U of M TheUniversity of Minnesota, Twin Cities (UMTC)
The University of Minnesota, Twin Cities (UMTC), is among the largest publicresearch universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study andresearch. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses inMinneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, governmentagencies, and arts, nonprofit, and public service organizations.
At the University of Minnesota, we are proud to be recognized by theStar Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018,2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).