Title: Global Operations Agent
Pay Range: $24.00 - $27.00/hr
Benefits: Medical. Dental, vision, 401k matching, tuition reimbursement & employee discounts.
Employment Type: Temporary
Shift(s): Day shift, Mon-Friday
City: South Kent
State: Washington
ZIP: 98032
*Background Check and Drug Screen Required *
Tekberry is looking for a highly qualified and motivated Global Operations Agent to work on-site with our client, a full-service global transportation, and logistics company with over 75 locations. As a W2 employee you will have access to health benefits.
This position will be the primary interface between Pilot Freight Services, customers, sales, system operations, partners and vendors. To provide quality customer service, while meeting company policies and procedures.
Responsibilities: Answering of phones professionally and timely Answering and responding to e-mail requests timely. Quoting customers and overseas partners. Updating Special Tracking and Accounting Reports for Customers. Dispatching of shipments. Ensure dispatch is aware of any special instructions/cut offs. Interface with Customs Broker, Importer and Customer for Import Shipments. Booking of air shipments with Pilot Gateway teams. Confirming Known shipper via KSMS for air shipments. Booking ocean shipment with co-loader and ocean carriers. Label Air and Ocean Shipments. Process DG shipments including checklist. Filing of AES . Accurately complete entry of pickup/quote information into Navigator. Tracking and tracing of shipments. Communicating to internal/external customers and sales regarding issues. Update/notate tracking milestones. Research of shipments for Corporate requests/reports. Research of shipments for Accounting requests/reports. Understanding TSA regulations. Must research and respond to chargebacks and PN's timely. Billing: closing out of shipments timely. Including request of vendor invoices and selling rates. Completion of specific assigned duties/accounts. ' Able to work overtime and weekend on call rotations. Export specific: Must have DG certification to handle DG shipments. Must have knowledge of airline regulations i.e. oversize, banding. Import specific: Must have knowledge of POA, customs brokerage regulations, DO, ISF. Must have knowledge of working with air and ocean carriers. Other duties assigned deemed necessary by the Global Ops Supervisor. Qualifications: Must be able to type accurately at least 35 WPM. Basic computer knowledge including Word and Excel. Excellent written and verbal skills. Must be able to calculate chargeable weight and volume for all shipments. Work with a sense of urgency, understanding how to prioritize. Ability to manage deadlines. Ability to work hands-on, handling multiple priorities simultaneously.
Education: High School Diploma or equivalent. Certifications, if applicable. certification a plus and may be required. Experience: 2 years of industry experience. Physical Requirements: This is a clerical administrative position in a professional office setting. The employee is frequently required to sit, stand, walk, use hands, stoop, bend, and reach. Extensive use of a phone and a PC is required. Position may require working remotely at times. We need hard working, reliable employees. Tekberry offers a $100 payment for referrals!
Tekberry Inc. is an equal opportunity employer. US citizens, Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to work Corp to Corp or to sponsor H-1B visas currently. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Tekberry, Inc is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE).
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