SUMMARY:
The General Manager manages all aspects of the hotel including but not limited to: guest relations, reservation management, staffing, training, record keeping, and payroll in accordance with hotel policies and procedures keeping with the expectation and policies of the company.
ESSENTIAL FUNCTIONS
Manages and monitors activities of all employees in the Front Office, Housekeeping, and Food & Beverage departments, making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed
Maintains a professional and high-quality service oriented environment.
Uses problem solving skills to resolve complaints, disturbances, special requests, social media reviews and any other issues that may arise
Assures all social media and brand-based reviews are responded to promptly.
Informs all staff of daily activities, group and VIP arrivals, as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate
Responsible for scheduling within labor standard guidelines
Responsible for managing operating expenses and purchasing for all operations departments
Responsible for monthly and weekly revenue/expense forecasting
Participates in preparing annual revenue and expense budgets
Hire, train, and develop team members; use progressive discipline as needed
Profit & Loss analysis, reconciliation, and reporting
Responsible for Sales and Revenue strategies; working closely with sales teams
Weekly/Monthly communication processes to corporate staff and owners
Supervise upsell program at the front office and work as part of the yield management team to maximize revenue for the hotel
Works closely with the all departments to improve guest services and foster cross departmental communication
Monitor performance of departments by consistently completing room and public area inspections
Coordinates daily activities with hotel management team
Holds monthly departmental meetings, and morning huddles to keep staff informed of all activities in the hotel, reinforcing standards of excellence and promoting a formidable team atmosphere and culture
Works closely with all departments to ensure proper key controls and safety measures are maintained at all times
Adheres to bank records, account receivables/payables and other procedures to ensure accurate and timely collections
Follows company policies and procedures at all times
Other duties as assigned by supervisor or management.
Job Type: Full-time
Pay: $55,000.00 - $68,000.00 per year
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience level:
2 years
Experience:
Hotel Management: 2 years (Preferred)
Hilton: 1 year (Preferred)
License/Certification:
Driver's License (Required)
Work Location: In person
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