General Manager Job DescriptionGeneral Managers are responsible for meeting studio sales goals, membership renewals and ancillary service goals by pre-planning with strategic new customer outreach, in-club leads (first time riders) and securing member referrals. Under the management of a Franchise Owner and with the support of a CycleBar Experience team, General Managers must exemplify leadership qualities in all areas of the business. General Managers must have the ability to build lasting relationships with prospective and current members in order build a strong ambassadorship and retain members. The General Manager is rooted in hospitality and upholds our Mission of fueling energetic communal experience.Requirement:2+ years of retail/service sales or fitness sales experience.Confident in generating personal sales and training Sales Reps in sales.Ability to manage and drive 2 revenue streams: memberships and retail.Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via emailAbility to excel in a fast changing, diverse environment.Ability to recognize areas of improvement and make changes using good judgment.An affinity and passion for fitness.Solid writing and grammar skills.Highly organized, proficient in data management, ability to prioritize and meet deadlines.Professional, punctual, reliable and neat.Strong attention to detail and accuracy.Trustworthy and ability to handle confidential information.Ability to work harmoniously with co-workers, clients and the general public.Proficiency with computers and Studio software.Duties:Lead Generation* Strategically engage in marketing efforts to generate leads for the studioLead Management* Following the LASER process in order to convert Leads to MembersNew member acquisition and converting non-members to membershipMembership and Rider Relations* Build rapport and lasting relationships all membersRetain existing members and engage with them in a way that generates referralsHandle all Rider concerns with a solutions-focused attitude in a timely mannerCBX Team* Hire and train new CBX Team MembersManage CBX scheduleSupervise CBX Team Performance and Drive ResultsFinancial Performance* Collaborate with Studio Owner to set monthly, weekly, and daily targetsConduct pre-planning on a monthly/quarterly basis to ensure financial targets are metOperations* Maintain cleanliness and organization of the StudioEnsure all technology is working and submit trouble tickets when necessaryCompensation & Benefits:This position offers competitive base + bonuses; based on experience & performance.Commission paid on salesOpportunity to bonus, based on performanceComplimentary CycleBar Classes at StudioCompany Overview:CycleBar is the world's first and only Premium Indoor Cycling™ franchise. We offer concierge-level service, premium amenities, and an invigorating, concert environment designed to Rock Your Ride. We are an inclusive, inspiring, low-impact/high-intensity cycling experience for all ages and body types. No matter where you are in your fitness journey, CycleBar will calm your mind, elevate your mood and revive your senses.We are currently seeking for a high energy, passion filled, and sales motivated individual who is fitness minded and has a love for the community, and our brand! We are a fast-growing Indoor Cycling Franchise looking for individuals who want to grow with us! Our CycleBar Experience Associate delivers the CycleBar experience and helps drive daily sales.Requirements:Excellent sales, communication, and customer service skills requiredMust have genuine hospitality and passion for peoplePossess leadership abilityAbility to take on tasks from other leaders on staffGoal-oriented with an ability to achieve sales in memberships and retailAbility to learn and use the Club Ready software systemMust be fluent in English and have excellent communication skills via in person, phone and emailMust be able to work under pressure and meet tight deadlinesMust have proficient computer skillsMust have flexibility for a non-traditional schedule including some holiday, early-morning and weekend availabilityPhysical Requirements:Must be able and willing to move bikes, and perform minor bike maintenanceMust be willing to clean CycleTheater, Bathrooms, Lobby, etc.Must be able to lift up to 30lbsQualifications:* 1 year in a supervisory role1 year in a sales rolePreferred Prior Fitness Front Desk Sales experienceResponsibilities:Be the lead and supervise CBX staffHelp train CBX staff on sales and providing premium level customer serviceProvide top of the line service to all new and existing ridersExecute sales and hospitality process of first time rider experience, follow up, and close potential memberMeet member and retail sales goals assigned by General ManagerEnsure CBX staff meets goals during their shiftWork collaboratively with studio management and franchise owner(s)Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the clubAssumes responsibility for developing selling skillsMaintain brand standards and initiativesBenefits:Ride for free at ANY time when there is a bike available!Leave the stuffy clothes behind, it's all leggings and shorts here!Work a non-traditional structured schedule!Let your voice be heard! You will have access to others in the CycleBar community from your studio, studio's across the country, and the corporate team!
