Job Description
Job Description
Benefits:
Bonus based on performance
Employee discounts
Paid time off
Love Dogs? Join our Team!
Who We Are
Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry,
focused on the dogs overall health and wellness, not only haircuts! Our membership-based business model allows dogs
to receive routine maintenance and consistent care. At Scenthound, we are a culture-driven, highly collaborative team
that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by
helping dog parents maintain clean, healthy dogs.
NORTH STAR
We enrich the connection between people and their dogs.
VALUES
Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.
Perks and Benefits:
Direct career growth path to Regional or Area Management positions and additional options
Competitive hourly base pay, plus performance bonuses
Merit-based pay increases
Paid Vacation
Complimentary service membership
About the Position:
The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.
This position requires:
Management experience
Customer service experience (retail, restaurant)
Strength to lift up to 70 pounds; stamina to stand for long periods of time
Reliable transportation
Willingness to work in a smoke-free environment
Who We Are Looking For:
We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.
Tasks:
Drive membership sales through health and wellness education
Maintain a knowledgeable team that prioritizes dog wellness and safety
Provide leadership, guidance, and mentorship for the Scenter employees
Drive employee development through leadership, training, and performance reviews
Uphold quality standards through hands-on participation, employee audits, and training
Promptly and accurately communicate information from upper management to your team
Identify when/ where help is needed and provide assistance to keep Scenter on schedule
Create an environment conducive to teamwork, open communication, and Scenthound values
Manage client expectations; Resolve customer concerns
Ensure the safety of dogs and team members at all times
Adhere to Scenthound sanitary and cleaning practices
Skills and Abilities:
Effective communication with team members and dog parents
Leadership, coaching, mentorship
Recruiting, hiring, and creating a happy and effective team
Problem-solving
Attention to detail
Time-management ability to make an efficient schedule
Computer/ technology proficiency
Accountability; hold oneself and others to a high quality of services
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