General Field Service Technician Ii

Job summary
Accurately troubleshoot and diagnose standard problems with customer's equipmentPerform routine maintenance on equipment according to established guidelines and schedulesProvide assistance to more senior level Field Technicians on larger jobs
Job seniority: associate level
Responsibilities
• Troubleshoot and diagnose standard problems with customer's equipment• Identify and order parts necessary to complete repairs and routine maintenance• Perform standard repairs on customer's equipment• Replace parts and equipment as necessary• Perform routine maintenance on equipment according to established guidelines and schedules• Complete all work orders and time sheets in a legible, accurate, and timely manner• Provide assistance to more senior level Field Technicians on larger jobs• Maintain a clean and safe work environment• Perform all work in accordance with established quality standards and safety procedures
Requirements
• High School Diploma or General Education Degree (GED) and two to four years related experience required• The trait of being dependable and trustworthy• Ability to utilize the available time to organize and complete work within given deadlines• Ability to communicate in writing clearly and concisely• Ability to communicate effectively with others using the spoken word• Ability to take care of the customers' needs while following company procedures
Key Skills Needed
• Basic computer navigation and utilization skills required• Proficiency in Microsoft Office applications (Word, Excel, Outlook) preferred• Technical certification in automotive, lift truck, heavy equipment and/or diesel engine repair required• Ability to utilize laptop computers and portable diagnostic tools required• Clean driving record and valid Driver's License required