The incumbent is responsible for developing an entertaining environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. Responsible for actively building relationships with players and acts as a mentor to employees in order to build their player development skills; provides career development and direction for employees. Manages staff and resources, related to Gaming Operations, on an assigned shift ensuring compliance with established regulations
Establishes and develops relationships with customers through positive, effective interaction focusing on loyalty and profitability of specific player segments. Hires, trains, evaluates and motivates staff in order to develop a more qualified work force; monitors floor coverage and manages labor and expense margins. Assists in establishing objectives, standards and guidelines; assists in preparing and monitoring budget to achieve and maintain maximum department revenues. Provides information and recommendations to senior management regarding market strategies, product innovation and customer service issues. Oversees all aspects of gaming customer service; works closely with all departments, including Players Club, VIP Services, Beverage and Cashiers Works closely with gaming performance personnel to ensure all gaming products and associated equipment are in good working order, providing optimum excitement and gaming opportunities for guests; rela ys pertinent information to gaming performance management regarding product mix and floor design, helping to achieve and maintain strategic objectives and goals. Monitors access to all sensitive areas, including IT room and Gaming Supervisor's o ffice to ensure security of gaming operation and company assets. Verifies and authorizes jackpot payouts from $10,000 to $50,000 and conducts computer chip comparisons on all jackpots in excess of $50,000, ensuring validity of money paid and tracking of payouts; signs cashier checks for jackpot payouts. Monitors play, staff members and all associated operational areas to ensure compliance with applicable gaming regulations, internal policies and procedures. Responsibilities of Day Shift Manager include: working closely with Human Resources to discuss disciplinary actions and employee issues, ensuring appropriate number of requisitions for job openings and opportunities; working with Engineer (Facilities) regarding new construction, power requirements, special needs; dealing wit h regulatory agencies and Controller regarding regulation issues; attending forecast and operational meetings; reviewing daily financials to ensure proper maintenance of margins; reviewing reports of jackpots for discrepancies. Performs related duties and responsibilities as required. EDUCATION AND/OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) These skills and abilities are typically acquired through the completion of a high school education or equivalent, and three to five years of experience in Gaming operations with two years in a supervisory capacity. College degree preferred.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.): Ability to maintain all Regulatory licenses within assigned state of employment
Must successfully pass background check
Must successfully pass an alcohol and drug screening
PREFERRED KNOWLEDGE, SKILL AND ABILITY: Knowledge of: Thorough knowledge of Gaming operations. Complete understanding of gaming regulations. Knowledge of Player Tracking/Accounting system, floor coverage and margin control. Ability to develop strategic department objectives and link to the goals of the property. Ability to: .
Ability to research, analyze, comprehend, and act upon information and be aware of the business environment in order to effectively manage areas of responsibility. Ability to observe and identify suspected cheaters, as well as observe and direct actions of subordinates. Ability to communicate effectively with customers, outside contacts and all employees. Ability to effectively and efficiently move around work area. Must be flexible to work varying shifts and time schedules as needed. Spends the majority of shift on the gaming floor and is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume. The truly unique entertainment complex, Belterra Park Gaming , features an expansive facility on 122 acres just minutes east of downtown Cincinnati. The facility features six food & beverage outlets, 1,500 Video Lottery Terminals (VLTs), and maintains the only turf track in Ohio. Best of all, guests can expect the same high level of service at Belterra Park as they receive at Belterra Casino Resort.
Belterra Park Gaming is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law. If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation. Belterra Park Gaming 6301 Kellogg Rd
Cincinnati, OH 45230
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Corporate Mission
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.
Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities. Company Vision Boyd Gaming is one of the nation's leading casino entertainment companies. But we're so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.
From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.
Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.
We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.
