Full

Job summary
Job greets and assists patients in person and over the phoneResponsible for patient registration and check-in processPerforms point-of-service collections and verifies insurance
Job seniority: entry level
Responsibilities
• Provide excellent customer service to all patients, guests, and family members• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process• Gather patient/guarantor demographic and financial information• Explain insurance benefits and collect co-pays and deductibles• Balance cash drawer and prepare deposit slips• Demonstrate respect and cooperation in staff relationships• Adapt behavior to specific patient population• Remain knowledgeable of laws and regulations in assigned area• Report unethical or questionable behavior• Maintain compliance with privacy program and standards of conduct
Requirements
• High school diploma or equivalent required• One year of related experience required• Certification in healthcare access preferred• Computer skills for data entry required• Effective communication skills• Proficient with Windows-style applications• Knowledge of healthcare insurance benefits and billing regulations• Good organizational, time management, and conflict resolution abilities• Excellent decision-making and analytical skills• Ability to work collaboratively with other departments
Key Skills Needed
• Computer skills• Verbal and written communication skills• Interpersonal skills• Clerical skills• Organizational skills• Problem-solving skills• Decision-making skills• Technical knowledge of healthcare insurance benefits• Collaboration skills