We are looking to hire a driven Front Office Manager - Capital Hilton to join our exceptional team at Hilton Chicago in Washington DC.
Growing your career as a Full Time Front Office Manager - Capital Hilton is a fantastic opportunity to develop productive skills.
If you are strong in persuasion, planning and have the right personality for the job, then apply for the position of Front Office Manager - Capital Hilton at Hilton Chicago today!
Capital Hilton is looking for a Front Office Manager ! Combining style, historical character and an enviable location, Capital Hilton is THE place to stay with visiting Washington DC.
A Front Office Manager is responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
The ideal candidate will have previous Front Office Leadership skills, be able to multi-task and have excellent communication for the variety of guests.
Why work for Hilton? Check out the Benefits! We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Access to your pay when you need it through DailyPay Health insurance Career growth and development Team Member Resource Groups Recognition and rewards programs Go Hilton travel discount program Best-in-Class Paid Time Off (PTO) Supportive parental leave Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) *Please note, benefits may vary depending on the classification and union status of the position. What will I be doing? As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly Ensure compliance with Company standards Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events Complete audit procedures, as needed Recruit, interview and train team members What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes:
Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Benefits of working as a Front Office Manager - Capital Hilton in Washington DC:
? Company offers great benefits
? Advancement opportunities
? Attractive package
