As a Front Office Associate atNystrom & Associates' Appleton clinic, you will be the first point of contact for clients - answering phones, cheerfully greeting clients, registering and scheduling clients, collecting co-pays, and acting as a liaison between our mental health professionals and our patients. This is a full-timerole with set hours, see shifts below.You will be part of a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy. We are committed to helping patients in our community who areexperiencing personal, emotional, marriage, family, or psychological problems. You will play an important part in that process by actively listening to patients' needs and showing empathy to every patient you speak with.Other duties include the following:Opening or closing the clinicFaxing and copyingSorting documents into the electronic chartBasic knowledge of billing and insurance coverageOther key duties:Act as point of contact for scheduling all live intra-office referrals and new patients within the clinicRegister and integrate new patients in emerging programsEducate patients and clinicians on all services offered within the clinic, including other NAL programs and locationsFollow up with clinicians regarding patient care issues and patient scheduling (i.e. patient needs a referral due to insurance change, patient was hostile with staff, etc.)Coordinate patient services efficiently and assist in referring between all NAL programsMaintain awareness of trends, patterns, and need for new services; report these to Office Manager, Administrative Training & Quality Coordinators, Operations Manager, Vice President of Operations, and CEORecord all incoming calls in accordance with current policy and procedureRecord daily check outs for all programs and send report daily to administrative stake holdersComplete electronic PCC and Registration Checklist for every intake appointment type scheduledHours:Monday - Friday 10:00 AM - 6:30 PMPay Rate:$16.00 per hourQualifications:Excellent organizational skills and ability to multitaskProficientcomputerskills and experience using Microsoft OfficeStrong customer service and interpersonal communication skillsPrevious front desk, reception/receptionist, administrative assistant, or officeexperience preferredHigh School Diploma requiredAn interest in psychology, counseling, the behavioral sciences, social work, or healthcare is strongly preferredKey Attributes of a successful candidate include:Expertise in providing high-quality customer service in a busy environmentIdeal experience includes working as a barista, or in a fast-paced retail setting (such as working during the holidays at popular stores)De-escalation skillsIdeal experience includes working in childcare, as a nanny, in an educational setting, or previous mental health experience where expectations change every day; the candidate has learned to expect the unexpected and has had to deescalate someone who is upsetBenefits:Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including:Medical & Dental insuranceOpportunities for professional growth and career advancementHealth Savings Account (HSA)Flexible Spending Account (FSA) for applicable medical and dependent care expensesPaid Time Off (PTO)Paid Holidays401(K) Retirement Plan with a generous employer matching programSupplemental insurances,such asshort term disability, cancer insurance, and accident insurancePartnerships with local universities for tuition discounts:St. Mary's University - 10% discountUniversity of Northwestern - St. Paul - 10% discount for select programsBethel University - $400 Scholarship per term for select programsCapella University - 10% tuition discount plus additional perksAdler Graduate School - 10% tuition reduction
