Are you a highly skilled leader looking for a dynamic work environment where you can inspire a team and provide exceptional customer service?! Managers are responsible for overseeing day-to-day operations, ensuring exceptional customer service, maintaining high-quality standards, emphasizing adherence to food safety, and fostering a positive work environment among team members. As a Manager, you will be responsible for running a shift and managing all aspects of the restaurant, including labor, breaks, catering, and customer service. You will also be developing your communication, organizational, and problem-solving skills. In addition to managing our team members and team leaders, you will be selected to assist Directors in a role based on your passions and strengths. To be successful in this role, you should be professional, mature, patient, and growth-minded. You should also have a strong moral compass and be willing to serve as a role model for others.
The ideal candidate will have previous experience in the food service industry, strong leadership skills, and the ability to thrive in a fast-paced environment.
Join Chick-fil-A as a Manager and help us spread CARE to our community!
Key Responsibilities: Team Leadership: Lead and motivate team members to provide excellent customer service and achieve operational goals Shift Management: Oversee all aspects of your assigned restaurant operations during shifts, including opening and closing procedures, staffing, and ensuring adherence to company policies and procedures Customer Service: Ensure guests receive prompt, friendly, and personalized service; address any guest concerns or complaints promptly and professionally Quality Control: Maintain high standards of food quality, cleanliness, and safety throughout the restaurant and address any issues promptly Food Safety Compliance: Ensure compliance with all relevant food safety and sanitation regulations, including proper food handling, storage, and preparation procedures Cash Handling: Manage cash transactions, including POS system operations, cash reconciliation, and deposit preparation; ensure accuracy and security of all financial transactions Problem-Solving: Handle any operational issues or emergencies that arise during shifts, including equipment malfunctions, staffing shortages, or customer incidents; take appropriate action to resolve problems quickly and effectively Compliance: Ensure compliance with all relevant health, safety, and sanitation regulations Managers are expected to manage one or two key areas of operational importance Be fully aware of the mission, vision, and goals for the month and able to report on progress towards their assigned responsibilities Qualifications :
Previous experience in a restaurant or food service environment, with at least 2 years in a leadership role Strong leadership and communication skills, with the ability to motivate and inspire team members Excellent customer service skills, with a focus on creating positive guest experiences Ability to work effectively in a fast-paced environment, multitask, and prioritize tasks to meet deadlines Knowledge of food safety and sanitation guidelines; ServSafe certification is preferred Proficiency with POS systems and basic computer skills Flexibility to work evenings, weekends, and holidays as needed Working at a Chick-fil-A® restaurant is more than a job – it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
