Job Description
Waterstone Resort Marina, a Curio Collection by Hilton hotel, managed by Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!Free Employee Meal DailyFree On-Site Employee ParkingMultiple Health Insurance and Life Insurance options401k Plan + Company MatchPaid Time OffHoliday PayPet InsuranceEmployee Assistance ProgramSchulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!Our Company:
Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating in more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations.Assign specific duties to staff for efficient operation of department.Assist in training new associates and cross-training existing associates.Assist in interviewing and hiring new associates for the department.Promote teamwork and associate morale. Treat people with respect. Recognize associate successes.Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Knowthe locationand use of fire extinguishers.Monitor daily status of rooms, rates, discount rates and packagesMaintain current list of available rooms forwalkCoordinate blocking of roomsCheck printed registration cardsagainstinformation on arrival report and rectifies any discrepanciesEnsure prompt and courteous service to guestsPre-register guests according to standardsComplete and monitor employee scheduleMonitors VIP arrivalsNotifythe MaintenanceDepartment of any maintenance issuesKeep track of rooms to ensure accurate status and readiness for check-inHire, coach, and discipline direct reportsInteract positively and professionally with guests to resolve issuesDemonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment free work environment.Act as Manager on Duty as requiredPerform various other duties as assigned to meet business objectivesEDUCATION AND EXPERIENCE
In-depth knowledge of 'Full-Service' hotel Front Desk operations, preferably in lifestyle /or upscale environments - Hilton preferredBasic math skillsAbility to communicate effectively verbally and in writingStrong leadership skillsAbility to exceed expectations of guests and team membersExcellent time management skillsKNOWLEDGE, SKILLS, AND ABILITIES
Ability to multi-taskTeam playerWork nights, weekends, and holidays as necessary.Ability to exceed expectations of guests
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Hospitality Group is an Equal Opportunity Employer.
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