Job summary
The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay.He/she is also responsible for maximizing room revenue and occupancy.
Job seniority: associate level
Responsibilities
• Approach all encounters with guests and associates in a friendly service oriented manner.• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.• Maintain a friendly and warm demeanor at all times.• Set the standard for guest relations at the Front Desk.• Obtain all necessary information when taking room reservations.• Monitor all V.I.P. and special guest requests.• Review Front Office log and Trace File daily.• Fully comprehend and execute all relevant phases of the front desk computer system.
Requirements
• At least 2 to 3 years of progressive experience in a hotel or a related field required.• High School diploma or equivalent required.• College course work in related field helpful.• Previous supervisory responsibility preferred.• Must have a valid driver's license for the applicable state.• Must be able to convey information and ideas clearly.• Must be able to evaluate and select among alternative courses of action quickly and accurately.• Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.• Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.• Must maintain composure and objectivity under pressure.
Benefits
• After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:• Now offering Daily Pay ! Ask your Recruiter for more details• Medical, Dental, and Vision Coverage• Short-Term and Long-Term Disability Income• Term Life and AD&D Insurance• Paid Time Off• Employee Assistance Program• 401k Retirement Plan Options
