Front Desk/Guest Service Agent

Job summary
Qualified physical front desk agentStrong interpersonal and administrative skillsProfessionalism and effective decision-making
Job seniority: entry level
Responsibilities
• First point of contact with guests throughout their stay• Anticipate and accommodate guests' needs• Act as information liaison for the property and guests• Process payments and adhere to cashier procedures• Maintain a clean and neat front desk area
Requirements
• Successful history as a front desk agent or customer service experience• Understanding of hotel's Property Management Software (PMS) systems• Flexible schedule• Task-driven individual• Maintain a composed, gracious, and professional attitude
Key Skills Needed
• Interpersonal skills• Administrative skills
Benefits
• Eligibility to enroll in 401(k) after 6 months of service with matching contributions• Paid Time Off - Sick & Vacation• Holiday Pay• Growth and development opportunities within the company• Travel discounts available at Choice Brand Hotels, Hilton, and Marriott