Role Title:Front Desk Associate (Front and Back Office)Location:Tia Santa MonicaShift: Monday-Friday 7:30am-4pm &11:30am-8:00pm; Some Saturdays (hours may vary)Compensation: $20 - $23/hr.Reporting to:Clinic ManagerRole Summary:Ensures hospitable patient member experience at the Tia Clinic, and in collaboration with the care team and Clinic Manager, maintains efficient patient operations. Actively participates in reporting feedback/suggestions related to patient care, and clinic or front of house process to supervisory staff.Values :Achieve excellence, with regard to impact over effortBe compassionatePractice a meritocracy of ideasOwnership mentalityAbilities:Client service mentality, understanding + ease of practice "hospitality principles"Creative problem-solving Process - oriented thinking Conflict ResolutionAbility to navigate ambiguityEnthusiastic, energetic, and friendly disposition despite highly demanding environmentAbility to maintain composure under stressCross-functional collaboration Interpersonal communication:be aware ofother's reactions and embody empathyProven ability to learn from mistakes, ability to reflectSkills: Proficiency in core MS/Google SuiteVitals documentationAutoclaving steralization + disinfecting Supply expiry reviewSupply management & ordering Customer Service skillsTech-savvy:willingness to learn new technologies and frameworksExcellent verbal and written Communication Strongly adheres to processResourcefulness Highly OrganizedKeen to Detail Self - motivated Responsibilities: Hospitality: Be compassionate and utilize interpersonal communication to execute a hospitable and seamless patient experienceGreet and direct all patients, or other related individuals to appropriate locations while maintaining excellent customer service at all times Maintain lines of communication amongst care team members to ensure back and front of house operations are aligned with patient/care team needsMember Engagement: Compassionately embody the voice of Tia for prospective and existing members and provide excellent client service orientationEducate patients when visiting the clinic on Tia Services (workshops, acupuncture, community events, retail products, pricing, etc.)You're passionate about diversity and inclusion. You believe in sex-positive, no judgment and radically inclusive healthcare for every person, and espouse these values in your everyday lifeAdministrative Duties: Have a great ability to prioritize and multitask in a fast paced environment Spearhead all administrative duties varying from scanning and uploading patient medical health information, electronic filing of EOBs, documentation upkeep of clinic operations such as Wellness Credits, billing Issues, Inventory, Mail assortment, Accuracy in DrChrono Appointments Check In/Out Flow in regards to: Payment Profiles, Billing StatusAssist care coordinators in the booking process. Scheduling all inbound patients based on assignment.Facility Maintenance: Set the bar incredibly high and be keen to detail Basic housekeeping to ensure communal areas are stocked, cleanly, and maintainedEscalate any facility maintenance issues Ad - Hoc Duties: Through cross-functional collaboration, have the ability to execute ad-hoc tasks and projects as needed, and meet deadlines .Assist with preparing patients for examination, obtain patient medical historyObtain vital signs, Document results and patient information in EMR, instruct patients with follow-up instructions as necessary, and perform clerical duties necessary for the physicians to see the patient.Undertake additional ad-hoc projects as assigned to help with clinic operations varying from research, product sourcing, GSuite Documentation of processes, miscellaneous errands, facilitation of team meetings and/or training.
