Front Desk Associate

Job title : Front Desk Associate Check-In Clerk

Reports to : Office Manager Job purpose: Our growing and thriving Optometry office is looking for a full-time Front Desk Check-In Clerk to present a great first impression of our practice for patients and guests. This important team member sets the tone in the interactions a patient has with our practice, via telephone, text, email or front desk reception. Our Front Desk Check-In Clerk is responsible for warmly welcoming all new and existing patients according to our commitment to excellent customer service, patient education, and superior optometric products. The Front Desk Check-In Clerk manages the patient flow through the practice, including check-in and maintaining a fully confirmed appointment schedule. 
Duties and responsibilities: Verify the patient's insurance  Data entry Answer phones Reconcile and prepare weekly reporting  Scan and file paperwork Rescheduling no-show appointments Confirming appointments Filing vision claims Qualifications: High school diploma General knowledge of computers Must be a self-starter and able to work under minimal supervision Experience in the front office Working conditions: Must be able to work in a fast-paced environment Monday through Friday workdays Physical requirements: Must be able to sit for extended periods of time Direct reports: None