Front Desk Agent (Part-Time) At Fairfield Inn & Suites Durham Southpoint

Job summary
Front Desk Agent (Part Time) at Fairfield Inn & Suites Durham SouthpointWorks directly with the public to Check-In Check-Out guestsAchieves outstanding guest service as measured by brand standards for Marriott, Hyatt, and Hilton
Job seniority: entry level
Responsibilities
• Provide excellent customer service• Greet customers promptly and courteously• Answer questions in a friendly, conversational manner• Maintain a professional attitude even in the face of challenges• Solve problems quickly and efficiently• Anticipate issues before they happen• Explain necessary information for guests' internet and in-room entertainment• Ensure lobby is clean, neat, and free of clutter• Provide information about local attractions and restaurants• Know and apply all Hotel and Corporate safety and security policies and procedures
Requirements
• Front Desk or Guest Services experience from Hilton, Hyatt, Marriott preferred• Skilled at working under pressure• Consistently maintain a pleasant and professional personality• High School Diploma or GED equivalent• Skilled at hotel computer operations• Able to work a variety of shifts and weekends• Demonstrated ability to lead by example• Ability to lift 30 lbs
Benefits
• Fulltime Employees• Personal time• Insurance benefits• Vacation time• Hotel Discounts