Front Desk Agent

Job summary
Provides friendly and responsive front desk service to guestsEnsures guest payments are collected and processed in a reliable and timely mannerCleans the lobby and public restroom; washes and folds laundry
Job seniority: entry level
Responsibilities
• Greets guests, assists them with check-ins and check-outs• Registers and assigns rooms, issues room keys/cards• Transmits and receives messages• Keeps records of occupied rooms and guest accounts• Makes and confirms reservations• Presents statement to and collects payments from departing guests• Ensures that all service provided is consistently prompt and courteous• Cleans the lobby and public restroom; washes and folds laundry• Assists other staff in preparing check outs to be guest ready• Responds to any/all emergency situations in a timely manner
Requirements
• High school diploma or equivalent• 1-5 years' prior guest service experience in a hotel is preferred• Must have computer skills• Must maintain a professional appearance and demeanor• Friendly, cooperative manner and patience in dealing with unreasonable requests or rude customers• Must have flexible schedule
Key Skills Needed
• Guest service• Computer skills• Professional appearance• Communication• Flexibility