Raines Co. - Your Future is NowPosition Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms.We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.Essential FunctionsAssisting guests efficiently, courteously, and professionally at all timesMaintain a high level of service and hospitalityPromptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely mannerPost guest charges, collect payments and follow all cash handling proceduresHandle guest mail and messages with respect to privacy and professionalismBe knowledgeable of the hotel brand and various programs (travel programs, special offers)Be a great communicator to various departments and management on guest comments and concernsRespond quickly to incoming calls, lobby visitors and team members needing front desk assistanceHave full knowledge of hotel safety and emergency proceduresQualificationsHigh school diploma, GED or equivalentExperience in customer service, forward-facing, or other guest related positionsProficient in Microsoft Office or similar computer applicationsExperience in the hospitality industry as a front desk agent, hotel receptionist or other guest services preferredExperience with brand or property specific PMS, Quore, PBX and other hotel related systems preferredMust speak English fluently.Must have excellent written and oral communication skills.Problem solving, reasoning, and ability to multi-task and interact with people under pressure.Choice Advantage experience a plusRaines is proud to be an Equal Opportunity EmployerWe are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Pre-employment background check required.
