Front Desk Agent - Hampton Inn & Suites Denver/Cherry Creek

Job description Front Desk Agent
Come join Our Team at our Hampton Inn & Suites Denver/Cherry Creek!
The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Shifts are 7am-3pm & 3pm-11pm or a mixture of both.
JOB DESCRIPTION
As a Front Desk Agent, you will be the face of the hotel to every guest. You will work closely with the Front Office/Desk Managers and Executive Housekeeper to ensure a positive overall guest experience. Our Guest Service Associates are professional, courteous, honest, and loyal.
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Processing all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Houskeeping to track readiness of rooms for check-in. Communicate parking procedures to guest/visitors. Supply guests with directions and information regarding propety and local areas of interest. Run daily reports, identify any special requests, and check reports for accuracy. Complete designated casher and closing reports in the computer system. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. JOB QUALIFICATIONS
Ideally, you will have 1+ years of experience in a customer service field. High school diploma/G.E.D equivalent Hotel experience is a plus, OnQ Hilton experience preferred English Language Proficiency An ability to problem solve Computer Skills a must The gift of effectively communicating with others is very important in this role. EOE/AA/Disabled/Veteran Job Type: Full-time
Salary: $18.00 per hour
Benefits:
401(k) matching Health,Dental, Vision insurance Employee assistance program Employee travel discounts Supplemental Insurance Paid time off Referral program Recognition Programs Incentive Programs Schedule:
Holidays Weekend availability Experience:
Front Desk: 1 year (Preferred) Language:
English (Required) Work Location: One location