Front Desk Agent - Ac By Marriott

Job summary
The front desk agent is often the first person to interact with guests.They have a relatable personality and a great desire to work with people.Responsibilities include communicating in a welcoming and efficient manner, resolving guest complaints, and maintaining positive guest relations.
Job seniority: entry level
Responsibilities
• Anticipating guests' needs and responding promptly• Maintaining positive guest relations at all times• Resolving guest complaints and ensuring guest satisfaction• Maintaining knowledge of hotel features/services, room rates, and daily group activities• Processing guest check-ins, verifying registration information• Handling overbooked or 'walked' guests• Accepting and recording wake-up call requests• Communicating pertinent guest information to departments/personnel• Resolving discrepancies on the room status report• Training in Food and Beverage operations
Requirements
• Previous experience as a front desk agent or in a similar role• High school diploma or equivalent vocational training• Experience working at a hotel establishment (highly desired)• Proficiency with computers• Basic math skills• Excellent customer service and professional demeanor• Ability to use property management system and/or points-of-sale system
Key Skills Needed
• Great verbal and written communication skills• Ability to create a fun and supportive working environment
Benefits
• Comprehensive benefits package including medical, dental, and vision• Life insurance• Short- and long-term disability• Paid time off and holidays• Wellbeats APP to support physical and mental wellness• Competitive Compensation with incentives• Associate referral program• Brand and company training classes, workshops, and conferences• 401K Savings Plan with matching funds• Tuition reimbursement• Fundraising matching funds program• Volunteer opportunities• 24/7 chaplain services• Exclusive hotel rate discounts