FOOD RUNNER JOB SUMMARYThe Food Runner/Expeditor is responsible for helping to: (1) ensure guests receive excellent guest service by delivering food orders from the kitchen to guest tables quickly and accurately, (2) all plates are prepared and garnished correctly before delivering to tables, (3) maintain the cleanliness of the expo line, and (4) organize the order tickets and communicating effectively with the back-of-the-house ("BOH") team to ensure that food orders are prepared properly and efficiently.FOOD RUNNER ESSENTIAL DUTIES & RESPONSIBILITIESHave strong interpersonal communication skills in order to greet guests, answer guest questions and address guest concerns in a warm, professional, and accommodating mannerEnsure all plates are prepared and garnished correctly before delivering to tablesEnsure guests have everything they need on the table including proper silverware, napkins and share plates when delivering foodWork with servers and BOH to quickly correct any guest concerns regarding food orders, quality and presentationKeep expo station clean, organized and well stockedEnsure all utensils are polished and well stockedExhibit consistently dependable, reliable, punctual, and trustworthy conductProvide exemplary guest service on a consistent basisAssist all servers, bartenders, and managers with carrying of platesCommunicate food orders to BOH employees, paying attention to priority tickets, allergies, and special requestsComplete any and all assigned cleaning duties, including stocking and organizationPerform all assigned side-work quickly and efficientlyProperly set up and break down stations before and after operating hoursFOOD RUNNER SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITYKnowledge of Teamwork and Toast POS systemAbility to read, write and speak the English language to interact with guests, the public, and coworkersProficient verbal communication skillsAbility to work under pressure and professionally deal with stressful situations during busy periods in a loud, busy, and crowded environmentStrong interpersonal skills to provide overall guest satisfactionMust have strong knowledge of food menusMust have the ability to carry multiple plates at one time sometimes using a large tray and tray jackKnowledge of proper food handling requirementsKnowledge of bar and kitchen itemsBasic mathematical skillsKnowledge of daily maintenance and cleaning of venueMust have knowledge of all required legal documents, i.e., A.B.C., Health Department, Police, City, Etc.QUALIFICATION STANDARDSEducationHigh School Diploma or GED equivalent optionalExperienceMinimum of one year's experience in a fast-paced restaurant/barAgeMust be at least 18 years old.Licenses or CertificatesFood Handlers CardABC Service CertificationCPR certification and/or First Aid training preferredGROOMINGAll employees must wear the proper uniform and maintain a neat, clean and well-groomed appearance in accordance with the Company's grooming standards.PHYSICAL REQUIREMENTS/WORKING ENVIRONMENTMust be able to work in an environment with constantly elevated temperaturesMust be able to work and move quickly in a tight-space environment in a safe manner without disrupting other employeesMust be able to lift at least 25 lbs.OTHERApplicants with additional language skills preferredCompensation is $12.00/hour plus tips
