F&B Operations • Manage full operation of counter service café/bar, which includes coffee service, plus other snacks, ice cream and cold beverages, item displays, merchandising, signage, and menu content.
• Liaise with F&B suppliers, ordering food and beverage items while controlling wastage to budget.
• Complete all stock control and inventory processes (stock take, partender).
• Plan, organize and maintain standards within your F&B unit or area.
• Complete weekly standards audits, ensure daily checklist is complete and signed by MOD.
• Manage and motivate the team to maximize revenue opportunities through up-selling.
• Ensure effective utilization of cost and order management systems.
• Ensure all cleaning and hygiene standards are met or exceeded, including record keeping.
• Ensure all temperature checks logs are maintained and recorded.
• Ensure Merlin Food Safety Standards are met or exceeded, including allergens and audits.
Ensure spend per head targets are met or exceeded.
• Actively drive sales to achieve targeted KPIs.
• Ensure all staff's Food Handling local area qualifications are met and maintained.
• Ensure all local food licenses are always maintained.
Coordinate Training of F&B Hosts
• Initiate and organize all host training and evaluation and maintain adequate records.
• Ensure the highest levels of safety and compliance by all retail and food & beverage staff.
• Ensure that team members are empowered to deliver outstanding customer service including guest recovery as needed.
• Lead and motivate staff to be "guest obsessed" and provide exemplary customer service.
Create Weekly Schedules
• Work with scheduler to forecast and ensure the coverage needs of the F&B area.
Employee Development
• Develop team members through team building, praise, coaching, training, and discipline, according to company and department standards.
• Develop and execute programs to engage staff and improve performance with incentives and recognition.
Manager On Duty for Attraction
• Oversee the smooth operation of all departments including Admissions, Guest Experience, Food and Beverage, and Retail.
• Efficiently respond to issues throughout the day by communicating between relevant departments. • Manage queues and guest flow within the busiest areas of the attraction in the safest and most optimal way.
The above list of job duties is not exclusive or exhaustive and the employee may be required to undertake such tasks as may reasonably be expected within the scope and grading of the role.
Health & Safety:
Employees are responsible for the safety of themselves, their colleagues, and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure they follow safe working procedures for all work activities that they undertake, and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure they are reported to their line manager and cooperate with any investigation as appropriate in accordance with applicable laws.
Education and Experience:
High school diploma or equivalent. Bachelor's degree preferred. Two (2) years of related experience in Food & Beverage. A career-oriented individual with a background in leading teams in the hospitality or attractions industry. A guest-first mindset with excellent verbal and written communication skills. The ability to work well within a collaborative team atmosphere. Flexibility and adaptability, especially in creating and/or implementing new operational procedures or new systems and positively influencing team members within an innovative, fast-paced environment. Knowledge of cash-handling, point of sale automated systems and inventory/sales auditing is required.
Work Environment:
Various inside and outside areas within the Attraction, with varying temperatures and floor surfaces. Other Requirements:
• Must be willing to work flexible hours, including evenings, holidays, school breaks, and weekends to support site operations.
• May require a valid driver's license and ability to utilize own vehicle for business purposes.
• Other duties as assigned.
The Perks
Here at Merlin, we do it all for the love of FUN and if that wasn't enough, we also have these magical benefits, exclusive to our awesome employees; Merlin Magic Pass which give you free admission to Merlin attractions, discount in our retail shops and restaurants, opportunities for career development within our exciting global organization, and much more!
From USD $18.00/Hr.
