Multinational banking company is seeking a Financial Recovery Specialist to manage complex and sensitive customer issues within our recovery department. This is a non-customer-facing role with a primary focus on case review within Credit Card.
Responsibilities:
• Manage complex and sensitive customer issues such as estate care resolution (life events), remediations, and settlements.
• Assess wide-ranging customer circumstances, conduct extensive research, and determine appropriate courses of action.
• Manage and support the control step within the recovery department.
• Serve as the last stop in the settlement review process.
• Focus primarily on case review within the Credit Cards department
• Document and communicate findings effectively
• Manage stakeholder relationships with customers, family members, legal representatives, and business partner.
Requirements:
• 2+ years of relevant professional experience.
Desired Experience:
• Proficiency in root cause analysis.
• Understanding of credit cards
• Experience in payment research.
• Exposure to litigation, specifically civil procedure.
• Familiarity with partnering with 3rd party law firms.
• Ability to work independently and demonstrate resourcefulness.
• Background in an enterprise/corporate environment.
• Experience with EXCEL is highly valuable in this role.
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..
The Know Your Rights poster is available here:
The pay transparency policy is available here:
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
Additional Skills (none specified)
